Justt
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About
Justt is a fully automated, AI-based chargeback solution designed to help merchants recapture profit at scale. It aims to revolutionize the chargeback process globally by using advanced AI technology to deliver customized, automated solutions. The platform maximizes revenue recovery for merchants, improves their win rates over time, and minimizes manual effort. Justt handles all chargeback reason codes, unlike some anti-fraud solutions that only cover fraud-related chargebacks. It offers features like automated claim submission, pre-chargeback alerts, and a user-friendly dashboard for tracking progress and gaining insights. The solution is expert-driven, integrates with major PSPs, and offers 24/7 support from chargeback experts.
Platform
Features
• provides pre-chargeback alerts and chargeback prevention
• 24/7 expert support and chargeback experts at your disposal
• user-friendly dashboard for progress tracking, data, and analysis
• automatically improve win-rate over time through dynamic arguments and a/b testing
• integrates with major payment service providers (psps) and e-commerce platforms
• expert-driven success
• recapture profit at scale
• fully automated, ai-based chargeback solution
FAQs
What is a chargeback?
Chargebacks occur when a cardholder disputes a transaction on their account and requests that their bank or card issuer reverse the charge, thereby removing funds from the merchants account and recrediting the cardholder’s account.
How do merchants respond to chargebacks?
Once a chargeback is filed, both the merchant and the issuing bank participate in a process in which they present their competing claims. Justt helps merchants by automating their part of the process and submitting customized, high-quality chargeback dispute claims.
How long does it take to finalize a chargeback case?
It can take up to 120 days, depending on the reason code under which it was filed.
What are the challenges merchants face when dealing with chargebacks?
Chargebacks are complicated, time-consuming, and costly. Rules regularly change, requiring continuous updates. Merchants divert resources, and seasonal businesses struggle with fluctuating chargeback volumes.
How is Justt different from anti-fraud solutions?
Most fraud solution companies focus on preventing fraudulent transactions. Justt addresses all chargebacks after transactions by building evidence to dispute and recover lost funds, covering all reason codes, not just fraud.
What are the benefits of using Justt?
Justt offers automated chargeback handling, improving win rates through dynamic, customized representments and A/B testing data points. It provides a user-friendly dashboard for insights and 24/7 expert support to reduce risks.
Does Justt provide pre-chargeback alerts and chargeback prevention?
Yes! Justt’s alerts feature combines all chargeback alerts into one dashboard, helping merchants proactively issue refunds to avoid chargebacks and penalties.
Can I use Justt without an API?
Yes! A completely hands-off chargeback mitigation service is available via integration with the Justt API, or you can use Justt without any integration with a manual uploading tool.
How do I set up the Justt solution?
Integration involves filling out a questionnaire, connecting to your PSP, and allowing Justt's research team to pinpoint and receive necessary data (3-5 business days) via API or manual upload. Then, Justt starts handling your chargebacks.
How can I track the status of my chargebacks?
Use the Justt admin tool to easily view progress, insights, success ratios, and the status of each and every chargeback process in the works.
Why isn’t chargeback insurance sufficient?
Chargeback insurance typically covers only fraud-related chargebacks. Justt handles all chargeback reason codes, including service-related ones like “merchandise/services not received,” offering more comprehensive coverage.
How much does Justt cost?
For automated chargeback management, Justt uses success based pricing. You only pay when you win a chargeback. For more information, please contact Justt directly.
Pricing Plans
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