Intercom
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About
Intercom is a customer service platform featuring Fin, an AI agent handling 50% of support volume. It offers omnichannel support, a help center, AI-powered tools for agents and leaders, and robust reporting. Pricing includes tiered plans (Essential, Advanced, Expert) with per-resolution AI Agent charges and optional add-ons like Proactive Support Plus and unlimited Fin AI Copilot.
Platform
Task
Features
• ai copilot
• omnichannel support
• workflows
• help center
• inbox
• ai agent
• outbound messaging
• tickets
FAQs
How does Intercom pricing work?
Intercom offers three plans (Essential, Advanced, Expert), all providing access to the Intercom platform. Additional usage charges apply to AI Agent and channels. The Proactive Support Plus add-on is available for $99/month, with extra charges possible.
How does the free trial work?
Intercom's free trial (14 days) requires no credit card. It includes features from all plans, including AI Agent and Copilot. Add your card details to continue after the trial.
What is Fin?
Fin is Intercom's AI toolset. Fin AI Agent provides 24/7 customer answers (priced per resolution), and Fin AI Copilot assists support agents (priced as a per-seat add-on).
How much does Fin AI Copilot cost?
Each Intercom plan includes limited Fin AI Copilot use (10 conversations/tickets per agent/month). Unlimited usage is a $35/seat/month add-on.
What does the Proactive Support Plus add-on include?
The Proactive Support Plus add-on ($99/month) includes features like product tours and surveys, along with 500 monthly 'Messages Sent'. Extra messages are charged per unit.
What payment methods does Intercom accept?
Intercom bills in US Dollars (USD) only. Credit cards are accepted for online payments; ACH or wire transfers require contacting sales.
Pricing Plans
Essential
USD29.00 / per month• Shared inbox
• Fin AI Agent
• Ticketing system
• Fin AI Copilot
• Macros
• AI Compose
• Public help center
• Unlimited articles
• Basic automation
• Proactive support
Advanced
USD85.00 / per month• Shared inbox
• Fin AI Agent
• Team inboxes
• Ticketing system
• Fin AI Copilot
• AI Compose
• AI Autofill
• AI Summarize
• Public help center
• Tickets portal
Expert
USD132.00 / per month• Shared inbox
• Fin AI Agent
• Team inboxes
• Ticketing system
• Fin AI Copilot
• AI Compose
• AI Autofill
• AI Summarize
• Public help center
• Tickets portal
Proactive Support Plus
USD99.00 / per month• Product tours
• Surveys
• Mobile carousels
• Checklists
• News items
• Push notifications
• Posts
• Series campaign builder
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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