Hostcomm offers a suite of AI-powered customer service solutions, including multi-modal AI agents (voice, video, chat), remote visual assistance (OnSight), and a cloud contact center platform. Their AI agents aim to personalize interactions by using past customer data. OnSight provides remote visual support, reducing travel costs and response times. The platform integrates with various systems and offers various pricing plans, including pay-as-you-go and enterprise options. Hostcomm emphasizes its UK-based infrastructure, strong data security (PCI DSS Level 1), and robust support.
• integration with crm systems
• remote visual assistance
• predictive dialer
• pci dss compliance
• webrtc client
• contact center platform
• multi-modal ai agents (voice, video, chat)
• ai-powered customer service automation
Hostcomm has been trading for around 15 years, it started as a provider of hosted telephony services and now offers a range of services such as cloud contact centres, remote visual assistance and AI agents.
- Experience with contact centre technology. - Competent technical staff and reliable support services. - Innovative use of AI technology. - Based in the UK region (UK GDPR compliant).
It is used in its contact centre service mainly for automation and analytics purposes. Its remote visual assistance service also uses AI for visual recognition and searching.
Hostcomm offers free trials for each of its services which also gives new customers the chance to experience our support service and onboarding process prior to commitment. You will also have the opportunity to discuss our service with reference customers to obtain confirmation. Hostcomm aims to inspire loyalty with excellent support rather than locking customers into long term contracts.
Hostcomm processes and stores customer data in its AWS network and servers, which are located in the UK. Data is encrypted in transit and at rest. Hostcomm is a Level 1 PCI DSS service provider which confirms its competence in security at the highest level. The PCI DSS obligations are adopted throughout Hostcomm's network, not only in the card data secure zone.
• All features package for light/occasional use
• 100 minutes (then $0.24 pm)
• All features enabled by default
• Admin console for session media
• 5Gb Session media storage
• Basic chat and email support
• Best value for everyday business use with no time limits
• Unlimited session minutes
• All features enabled by default
• Admin console for session media
• 10Gb Session media storage
• Priority email technical support
• All features from the business plan
• Dedicated account manager
• High priority support
• Custom branding
• API & SSO integration
• Fixed, predictable monthly billing
• Unlimited UK landline and mobile calls
• Based on a mobile / uk landline split of 60:40
• Phone lines & 1 UK number included
• Full telephone & ticket support
• Single consolidated billing
• PAYG billing at £0.03 Mobile and £0.01 UK / pm
• Prepay & postpay billing
• Phone lines & 1 UK number included
• Full telephone & ticket support
• 24/7 top up service
• Larger teams of agents
• Prepay, postpay or bundled pricing
• Custom SLAs with guaranteed response times
• Integration with enterprise CRM systems
• High availability architecture (99.999% uptime)
• Monthly reviews with key contacts
• AI agent that talks to you via SIP & WebRTC
• Agent management platform
• Metered calls - inbound £0.04 pm outbound £0.01-0.03
• Hostcomm telephone & ticket support
• Account manager support
• SIP trunk, numbers, outbound
• AI agent that can handle Outlook and Gmail responses
• AI agent management platform
• Knowledge store - 5Gb pm
• Metered LLM processing £0.035 / 750 words
• Hostcomm telephone & ticket support
• Account manager support
• Website & social chat agent
• AI agent management platform
• Knowledge store - 5Gb pm
• Metered LLM processing £0.035 / 750 words
• Hostcomm telephone and ticket support
• Account manager support
• Main package for business users
• Unlimited UK landline and mobile calls included
• DID phone number included
• Telephone & email support
• Number porting service
• No handset or soft phone required
• AI Voice agent extension
• Voice agent extension
• Can be added to groups similar to an IVR or queue
• Phone number included
• Usage charges apply (AI tokens & Transcription)
• Remembers callers
• Larger deployments and clustered systems for 99.999 uptime
• Dedicated servers with firewall policy to suit
• Account manager & technical contact
• Flexible support coverage
• Bespoke data storage
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