Hostcomm
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About
Hostcomm is a hybrid intelligence customer service platform that unifies management for multi-modal AI and human service teams. It offers products such as cloud contact centers, AI agents, and remote visual assistance. The platform focuses on automating customer service with AI agents, improving customer experience, and reducing costs. Hostcomm provides solutions for various business needs, including PCI DSS compliant payment systems and interaction analytics. They emphasize innovation, reliability, and transformative products to activate growth and cost reduction.
Platform
Task
Features
• remote visual assistance
• voice agents
• ai agent platform
• predictive dialer
• agent-assisted payments pci dss compliant agent-assisted payment system for contact centre.](/solutions/pci-dss-payment-ivr)[ sip trunks high performance sip trunks for contact centres.](/sol
• pci dss payment ivr
• cloud phone system
• cloud contact centre
FAQs
How long has Hostcomm been around?
Hostcomm has been trading for around 15 years, it started as a provider of hosted telephony services and now offers a range range of services such as cloud contact centres, remote visual assistance and AI agents.
What are Hostcomm's USPs?
- Experience with contact centre technology. - Competent technical staff and reliable support services. - Innovative use of AI technology. - Based in the UK region (UK GDPR compliant).
How is Hostcomm using AI?
It is used in its contact centre service mainly for automation and analytics purposes. Its remote visual assistance service also uses AI for visual recognition and searching.
How does Hostcomm reduce perceived risk for new customers?
Hostcomm offers free trials for each of its services which also gives new customers the chance to experience our support service and onboarding process prior to commitment. You will also have the opportunity to discuss our service with reference customers to obtain confirmation. Hostcomm aims to inspire loyalty with excellent support rather than locking customers into long term contracts.
How robust is Hostcomm's data security?
Hostcomm processes and stores customer data in its AWS network and servers, which are located in the UK. Data is encrypted in transit and at rest. Hostcomm is a Level 1 PCI DSS service provider which confirms its competence in security at the highest level. The PCI DSS obligations are adopted throughout Hostcomm's network, not only in the card data secure zone.
How quickly can use the service?
We can get you ready to use OnSight within a few minutes, however if you would like one our account managers to wlak you through the service , it will take longer.
Is there a free trial?
Yes, we offer free trial of all of our services so you are guaranteed to be satisfied with the products.
How do I get started?
You can use the OnSight services as soon as you have an account login and it is very easy to understand, if you can open and read an email, you'll be fine!
How good is data security and what happens to my session files?
The OnSight service is entirely based in the UK and none of your data leaves the region, this includes images, call recordings, OCR files, notes, and PII data. All data is encrypted at rest and in transit and stored in Amazon AWS. You also have the option of saving your data to your own storage.
Do you have an affiliate or reseller program?
Yes we do please contact Nick Brown on sales@hostcomm.co.uk and he will respond to you within 2 hours.
Pricing Plans
OnSight standard
£24.00• All features package for light/occasional use.
• 100 minutes (then $0.24 pm)
• All features enabled by default.
• Admin console for session media.
• 5Gb Session media storage.
• Basic chat and email support.
OnSight Business
£45.00• Best value for everyday business use with no time limits.
• Unlimited session minutes.
• All features enabled by default.
• Admin console for session media
• 10Gb Session media storage.
• Priority email technical support.
OnSight Enterprise
£60.00• All features from the business plan.
• Dedicated account manager
• High priority support.
• Custom branding.
• API & SSO integration
All-inclusive
£60.00• Fixed, predictable monthly billing.
• Unlimited UK landline and mobile calls.
• Fixed price billing per agent.
• Phone lines & 1 UK number included.
• Full telephone & ticket support.
• Single consolidated billing.
Metered billing.
£10.00• Pay-as-you-go billing.
• PAYG billing at £0.03 Mobile and £0.01 UK / pm
• Prepay & postpay billing.
• Phone lines & 1 UK number included.
• Full telephone & ticket support.
• 24/7 top up service.
AI voice agent
£59.00• AI agent that talks to you via SIP & WebRTC
• Agent management platform.
• Metered calls - inbound £0.04 pm outbound £0.01-0.03
• Hostcomm telephone & ticket support
• Account manager support.
• SIP trunk, numbers, outbound.
AI email agent
£39.00• AI agent that can handle Outlook and Gmail responses.
• AI agent management platform
• Knowledge store - 5Gb pm
• Metered LLM processing £0.035 / 750 words.
• Hostcomm telephone & ticket support
• Account manager support
AI chat agent
£29.00• Website & social chat agent
• AI agent management platform.
• Knowledge store - 5Gb pm
• Metered LLM processing £0.035 / 750 words.
• Hostcomm telephone and ticket support.
• Account manager support
Communify business
£14.99• Main package for business users.
• Unlimited UK landline and mobile calls included
• DID phone number included.
• Telephone & email support.
• Number porting service
• No handset or soft phone required.
Communify business AI
£59.00• AI Voice agent extension.
• Voice agent extension.
• Can be added to groups similar to an IVR or queue.
• Phone number included.
• Usage charges apply (AI tokens & Transcription)
• Remembers callers.
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
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