Macha AI
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About
Macha AI offers AI support agents and assistants that integrate with platforms like Zendesk, Gorgias, Shopify, and Recharge. It automates customer support, reduces ticket volumes, and provides personalized support. Key features include AI-assisted replies, ticket summarization, sentiment analysis, and integration with knowledge bases and past tickets. They have AI Agents for Zendesk and Livechat as well as an AI Assistant for Zendesk.
Platform
Task
Features
• sentiment analysis
• help center integration
• suggested macros and articles
• ai-assisted replies
• macros integration
• additional knowledge base
• ticket summarization and intent analysis
• respond in 80+ languages
Pricing Plans
Business Plan
$15.00 / month• Unlimited AI answers
• Minimum of 3 agents
• Agent workspace Zendesk app
• AI assisted replies
• Respond in 80+ languages
• Ticket summarization and intent analysis
• Suggested macros and articles
• Sentiment analysis
• Help center integration
• Additional knowledge base
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
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