Fluidworks
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About
Fluidworks is an AI-powered onboarding platform designed to transform how SaaS companies guide their users through complex software interfaces. Unlike traditional tooltip-based tours or static pop-ups, it utilizes a voice-first agent that can both narrate and physically control the cursor to demonstrate features in real-time. By simulating a live screen-share experience with sub-500ms voice response times, the tool aims to double activation rates and significantly reduce the burden on manual customer success teams. It is built specifically for product-led teams that want to scale personalized guidance without increasing their support headcount. The platform functions by training on a specific user interface rather than relying on hard-coded scripts. Users provide a sandbox login and a series of short walkthrough videos, which the AI uses to map every screen, variant, and edge case. This enables the agent to provide click-perfect playbooks that behave like a human expert. One of its standout technical features is real-time error recovery; if a user clicks off-script during a guide, the AI detects the deviation and automatically reroutes them back to the intended path. This ensures a seamless experience even when users explore outside the primary workflow. Fluidworks is ideal for mid-market to enterprise SaaS companies with sophisticated products that require deep user adoption. It integrates directly with existing tech stacks by pulling data from CRM and CDP platforms, allowing it to tailor flows based on a user's role, subscription plan, or lifecycle stage. This means a developer can receive a technical walkthrough while a marketing manager is shown high-level dashboards. Furthermore, the platform includes A/B testing capabilities, allowing growth teams to launch different versions of onboarding sequences to identify which variations maximize completion and feature adoption. From a security and management perspective, Fluidworks offers enterprise-grade protection, including AES-256 encryption at rest and TLS 1.3 in transit. For organizations in highly regulated sectors like finance or healthcare, it even provides an optional on-premise deployment. The pricing is structured around usage tiers based on monthly active users (MAU), ranging from basic voice-only discovery agents to full-lifecycle multi-agent systems that cover everything from initial sign-up to ongoing customer support and SDR-level discovery.
Pros & Cons
Simultaneously narrates and controls the cursor for a human-like demo experience.
Sub-500ms voice response time makes interactions feel natural and live.
Dynamic personalization allows different onboarding paths for different user roles and plans.
Built-in A/B testing helps teams optimize flows based on actual completion data.
Enterprise security includes AES-256 encryption and optional on-premise hosting.
The entry-level 'Start' plan is limited to voice-only and lacks visual cursor control.
Free trial is limited to 7 days which may be tight for full UI mapping and testing.
Initial setup requires providing sandbox access and recording walkthrough videos.
Usage is capped by MAUs, which can lead to higher costs as the user base scales.
Use Cases
SaaS product managers can deploy voice-guided tours to double user activation rates without manual support calls.
Customer success teams can use the self-service editor to update tutorials instantly whenever the product UI changes.
Growth marketers can run A/B tests on different onboarding sequences to see which path leads to higher long-term retention.
Sales teams can create automated, personalized product demos for different ICPs to scale their outbound efforts.
Enterprise companies in regulated fields can use the on-premise deployment to provide secure, automated user training.
Platform
Features
• dynamic personalization
• on-premise deployment option
• a/b playbook testing
• self-service playbook editor
• real-time error recovery
• crm/cdp integration
• sub-500ms voice latency
• voice and cursor synergy
FAQs
How does the AI learn how to navigate my specific software?
Fluidworks trains by crawling your application using a sandbox login and analyzing five walkthrough videos you provide. This allows it to map UI variants and edge cases to create a click-perfect playbook mirroring a human guide.
What happens if a user clicks somewhere they aren't supposed to during a tour?
The platform features real-time error recovery that detects off-script clicks immediately. The AI agent will then narrate a correction and reroute the user back to the correct path without any friction or the need to restart.
Can I personalize the onboarding experience for different types of customers?
Yes, Fluidworks pulls data from your CRM or CDP to tailor flows by role, plan, and lifecycle stage. This ensures users only see the features and guidance relevant to their specific needs and goals.
Does the platform require developer resources to update onboarding steps?
No, it includes a self-service playbook editor designed for Marketing and Customer Success teams. You can update onboarding steps or launch A/B tests in minutes without writing code or involving developers.
What security standards does Fluidworks follow for enterprise data?
The tool uses AES-256 encryption at rest and TLS 1.3 in transit, along with scoped API tokens. For industries with strict data requirements, there is also an option for on-premise deployment.
Pricing Plans
Start
USD82.00 / per month (billed yearly)• Voice-only inbound agent
• Capped at 1,000 unique MAUs
• Simple discovery questions
• Self-serve onboarding wizard
• Usage analytics
• 7-day free trial
Grow
USD499.00 / per month (billed yearly)• In-app agent that clicks and speaks
• Capped at 3,000 unique MAUs
• Agent analytics
• Automatic updates
• Assisted onboarding human session
• Email support
Scale
USD999.00 / per month (billed yearly)• Multi-Agent Support
• Capped at 10,000 unique MAUs
• Personalised Demos per ICP
• SDR-level discovery
• Enhanced analytics & reporting
• Slack + Email support
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
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