Webex AI
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About
Webex AI is an integrated suite of digital tools within the Cisco Webex ecosystem designed to facilitate organizational communication. It utilizes two distinct types of artificial intelligence: assist AI for supporting human tasks and agentic AI for autonomous task execution. The platform is built around the "Distance Zero" concept, which focuses on using audio and video processing to reduce the impact of physical separation during remote work. As an open platform, it allows for interoperability, enabling organizations to connect various AI models and tools from third-party partners like Nvidia, Salesforce, and Microsoft into their existing technical infrastructure. Productivity features are centered on the AI Assistant, which provides real-time support during meetings and in messaging environments. The tool generates meeting summaries, captures action items, and provides translations for international teams. In messaging channels, it creates summaries of ongoing discussions to help users identify relevant information without reviewing entire threads. For customer-facing applications, the AI Agent provides conversational intelligence for voice and digital channels. It is designed to handle self-service tasks and provide interactions intended to reduce wait times for customers. Capabilities in the suite include media processing for audio and video. The audio system features noise removal and voice optimization, including speech restoration technology that reconstructs audio data lost during network transmissions. The video system utilizes AI to identify participant presence and gestures, adjusting camera views to maintain visibility for all attendees. This functionality is intended to provide a consistent visual experience for both in-room and remote participants. Developed for enterprise use, Webex AI emphasizes data security and transparency. The platform operates under specific principles that prevent customer data from being used for unauthorized training and maintain security as a primary design element. This approach is intended for industries with strict compliance requirements. By documenting efficiency gains such as time saved per week, the tool presents a data-driven approach to workplace intelligence.
Pros & Cons
Saves an average of 8 hours of work per week according to employee experience data.
Speech restoration technology repairs audio distorted by poor network connections.
Open platform architecture allows for seamless integration with tools like Salesforce and Nvidia.
Provides cinematic video experiences that automatically adjust views based on participant gestures.
Significant reduction in agent response times by up to three times in customer centers.
Advanced video and audio features may require proprietary Cisco hardware to function fully.
Permission-based access errors can sometimes prevent users from reaching sales and documentation pages.
The high number of specialized features may require significant onboarding for non-technical teams.
Most capabilities are tied to a broader enterprise subscription rather than being available as standalone apps.
Use Cases
Contact center managers can deploy AI Agents to handle routine customer inquiries, reducing wait times and improving resolution speeds.
Global project leads use real-time translation and automated meeting summaries to maintain alignment across diverse, international teams.
Remote employees leverage audio noise removal and cinematic video views to ensure professional-grade participation from any location.
IT administrators use the open ecosystem to connect external data sources like Glean to the Webex messaging environment.
Platform
Features
• noise removal
• ai assistant
• real-time translation
• meeting summaries
• ai agent
• cinematic video views
• action item capture
• speech restoration
FAQs
How does Webex AI handle data privacy?
Cisco follows strict responsible AI principles where data ownership remains with the customer. Security is built into the design, and the company provides transparency notes to explain how AI models are utilized.
What is the Distance Zero experience?
Distance Zero is a design philosophy that uses AI to remove physical barriers in collaboration. It utilizes cinematic video views and spatial audio to make remote participants feel as though they are in the same room as their colleagues.
Can the AI Assistant help with meetings?
Yes, the AI Assistant can automatically generate meeting summaries and capture action items in real-time. It also provides suggested responses and search capabilities to help users find information quickly.
What makes the audio intelligence unique?
Beyond standard noise removal, Webex AI includes speech restoration technology. This feature can repair and clarify audio that has been broken or distorted due to poor network conditions or packet loss.
How does the AI Agent improve customer service?
The AI Agent delivers human-like conversational interactions across both digital and voice channels. This allows for proactive self-service and faster issue resolution, which can lead to a significant reduction in customer churn.
Pricing Plans
Enterprise Solutions
Unknown Price• AI Assistant
• AI Agent
• Audio Intelligence
• Video Intelligence
• Real-time Translation
• Meeting Summaries
• Action Item Capture
• Messaging Summaries
• Third-party Integrations
• Speech Restoration
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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