eDesk
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About
eDesk is an AI-powered customer support software designed for eCommerce businesses. It streamlines support by centralizing communications from various channels (marketplaces, social media, email, etc.), automating responses, and providing AI-driven insights. Features include AI chatbots, ticket classification, sentiment analysis, and reporting tools. eDesk integrates with major eCommerce platforms and offers various pricing plans, including add-ons for AI enhancements like automated resolutions, AI assistance, translations, and feedback management.
Platform
Features
• multi-channel communication
• ai automations
• customer satisfaction
• ai powered chatbot *additional charge per resolution
• improved response times
• holistic customer view
• ticket classification
• 24/7 support with ai
FAQs
How does a free trial work?
When you start a free trial with eDesk, you will have access to our most comprehensive plan including all add-ons. If you want to start paying for any of our plans you can do this at any time during your free trial. If you would like to trial a specific plan you can contact us.
What happens at the end of my free trial?
At the end of your eDesk trial, your data and setup remains intact, however, you will no longer be able to use eDesk. You can login to your account at any time and select a plan to purchase.
Do I need a credit card to sign up for a free trial?
No, you do not need a credit card to sign up for a free trial. We only require credit card details when you purchase a plan with us.
Are subscriptions monthly or annual? Can I upgrade or downgrade?
We offer both monthly and annual plans. You can make adjustments to your plan at any time (but note that refunds are not given for cancellations or downgrades and your account will be active until the next payment date). If you have any further questions on managing your subscription, contact us.
Can I add or remove agents from my plan?
If you need to adjust the number of agents on your plan, you can do this at any time by getting in touch with your account manager or customer support and they will help you make any adjustments.
Can I get AI features on any plan?
Yes! The AI add-ons are available on all plans, giving you all of eDesk’s most powerful features and workflow automations, such as summaries, classifications, instant personalization, suggested responses, and so much more.
How do I set up my account?
Getting set up with eDesk is easy! However, if you need any help our support team is available 24/7. You can also check out our comprehensive support library at support.edesk.com
Pricing Plans
Essential
USD39.00 / per month• 1 online store / marketplace
• Centralized support workspace
• Social messaging
• Live Chat
• Rule-based automations
• AI powered chatbot
Growth
USD89.00 / per month• 5 online stores / marketplaces
• Ticket, agent & channel performance
• CSAT surveys
• Third party ticket collaboration
• Data migrations into eDesk
• Advanced sales, product & channel reports
• Chatbot branding removal
Professional
USD119.00 / per month• 10 online stores / marketplaces
• Detailed Reporting Extracts
• Custom Roles & Permissions
• Advanced RESTful API
• Custom Fields
• 2FA Access
• Assisted Onboarding & Training
Enterprise
Unknown Price• Unlimited number of online stores / marketplaces
• JSON extracts for BI imports
• Multi-Brand workflows
• Dedicated account manager
• Tailored onboarding
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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