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Desku

Paid
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About

Desku is an AI-powered customer service software and modern helpdesk designed for support teams and small businesses. It provides a unified inbox to manage customer conversations across live chat, email, and social media. Key features include EVA, a 24/7 no-code AI chatbot for automating pre-sales, FAQs, and order queries, and AI Co-Pilot, an autonomous AI agent that responds to tickets, performs tasks, and matches brand tone using help docs, CRM, and chat history. Desku aims to deliver faster support, automate common queries, cut response times, and reduce email volume. It also offers a knowledge base builder and various integrations with e-commerce platforms and social media. It facilitates easy data migration from other helpdesk tools.

Platform
Web
Task
customer servicing

Features

workflow automation

detailed analytics & reporting

self-service knowledge base

integrated live chat

ai co-pilot for agent assistance

eva ai chatbot for automation

unified omnichannel inbox

ai-powered customer service & helpdesk

Pricing Plans

Startup
Unknown Price

Unlimited Tickets and Customers

5 Email Addresses

Basic Livechat and Knowledgebase

1 Chatbot Recipe (1k bot users)

Integration with 1 E-commerce Store (Shopify, Woocommerce, Ecwid, Shopline)

Prebuilt Reports

Team
Unknown Price

All Startup features

Unlimited Email Addresses

Advanced AI (Compose, Summary, Auto-fill, AI Chatbot, Custom Tone)

Workflow Automation & Macros

CSAT & SLA Management

5 Chatbot Recipes (2k bot users)

Integration with 3 E-commerce Stores

Agent Performance Reports

Customizable Livechat Widget

Whitelabeling & Public API

Business
Unknown Price

All Team features

10 Chatbot Recipes (5k bot users)

Custom Reports

SLA Management Dashboard

Job Opportunities

There are currently no job postings for this AI tool.

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Ratings & Reviews

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