Desku
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About
Desku is an AI-powered customer service software and modern helpdesk designed for support teams and small businesses. It provides a unified inbox to manage customer conversations across live chat, email, and social media. Key features include EVA, a 24/7 no-code AI chatbot for automating pre-sales, FAQs, and order queries, and AI Co-Pilot, an autonomous AI agent that responds to tickets, performs tasks, and matches brand tone using help docs, CRM, and chat history. Desku aims to deliver faster support, automate common queries, cut response times, and reduce email volume. It also offers a knowledge base builder and various integrations with e-commerce platforms and social media. It facilitates easy data migration from other helpdesk tools.
Platform
Features
• workflow automation
• detailed analytics & reporting
• self-service knowledge base
• integrated live chat
• ai co-pilot for agent assistance
• eva ai chatbot for automation
• unified omnichannel inbox
• ai-powered customer service & helpdesk
Pricing Plans
Startup
Unknown Price• Unlimited Tickets and Customers
• 5 Email Addresses
• Basic Livechat and Knowledgebase
• 1 Chatbot Recipe (1k bot users)
• Integration with 1 E-commerce Store (Shopify, Woocommerce, Ecwid, Shopline)
• Prebuilt Reports
Team
Unknown Price• All Startup features
• Unlimited Email Addresses
• Advanced AI (Compose, Summary, Auto-fill, AI Chatbot, Custom Tone)
• Workflow Automation & Macros
• CSAT & SLA Management
• 5 Chatbot Recipes (2k bot users)
• Integration with 3 E-commerce Stores
• Agent Performance Reports
• Customizable Livechat Widget
• Whitelabeling & Public API
Business
Unknown Price• All Team features
• 10 Chatbot Recipes (5k bot users)
• Custom Reports
• SLA Management Dashboard
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
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