CogNeed AI
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About
CogNeed AI is a real-time conversational assistant designed to augment sales and customer support teams. It provides contextually relevant information during phone and video conversations, improving team performance and customer experience. The tool uses AI-powered voice keyword detection to display pertinent information, helping agents handle inquiries effectively. It supports multiple languages and integrates with existing telephony systems and knowledge bases. CogNeed aims to enhance productivity, accelerate onboarding, and ensure compliance with best practices.
Platform
Task
Features
• multi-language support
• performance tracking
• knowledge base integration
• accelerated onboarding
• integration with telephony systems
• personalized information display
• voice keyword detection
• real-time conversational assistance
FAQs
A quoi sert CogNeed?
To be effective and meet your customers' expectations during their telephone and video exchanges, your sales and customer support teams must master a significant amount of information, which often exceeds human memorization capacities.
A qui s’adresse CogNeed ?
CogNeed was designed specifically for sales, customer service, customer care or customer success, and telemarketing teams, from the moment they operate primarily or partly by phone or video conferencing.
Comment fonctionne CogNeed ?
CogNeed relies on its proprietary CogNeed AI™ algorithm to detect keywords and display relevant information prepared for each team or function in the company, depending on their context.
Est-ce que Cogneed est disponible dans d’autres langues que le français ?
CogNeed, thanks to its proprietary technology, can overcome language barriers and operate in all languages spoken in Europe.
Pourquoi se focaliser sur la voix ?
We are currently experiencing a major transformation in the interactions between companies and their customers, with a shift towards remote interactions, including in B2B. In this context, many interactions take place in writing - email, livechat, bots written etc. Yet, the voice remains an important medium, and the quality of oral exchanges becomes essential when a written or automated alternative is possible.
Quels sont les bénéfices d’une application temps-réel ?
It seems essential to us to bring added value during the telephone conversation, and not when it is finished. This allows us to have an immediate impact on the quality of this conversation, on the productivity of the teams, and to facilitate the integration of new knowledge by the users during their productive time on the phone. And this without requiring an additional investment in time for analysis, self-evaluation and managerial coaching.
D’où viennent les informations affichées aux utilisateurs de CogNeed ?
The content of the information windows and the choice of voice commands that make them appear is defined at the time of implementation of the solution, and evolves throughout the use according to the evolution of the offer and internal processes.
Les informations affichées pour un mot clé donné sont-elles les mêmes pour tous les utilisateurs ?
Our goal with CogNeed is to allow you to customize your solution so that it is perfectly in line with your best practices. This implies that the displayed content is defined in relation to the context in which it will be used.
Quelle est la différence avec un chatbot ?
With CogNeed , our objective is to provide assistance to human agents, rather than replacing them with robots. We seek to combine the best of the human, in his capacities of judgment, emotional and relational, and technology and its ability to memorize and retrieve information almost instantly.
Quelle est la fiabilité de la détection des mots-clés ?
CogNeed AI™, after a learning period of 1 to 2 weeks, reaches a level of precision of detection of 95%. And this works as well with words of the common language as with the jargon specific to your company, your product names or those of your competitors, including when the conversation mixes words from several languages.
Qu’attendre de la mise en place de CogNeed ?
The use of CogNeed results in the following benefits: * Improved team productivity * Improved sales performance, * Better respect for your formulations and processes * An acceleration of the rise in competence of new employees * A reduction in the duration of initial training * The development of a knowledge base adapted to each function, which highlights best practices and involves your employees
Comment les utilisateurs de CogNeed réagissent-ils à sa mise en place ?
CogNeed AI™ is a tool that has been designed for teams operating by telephone, to provide them with real-time assistance during calls and allow them to be more efficient.
Est-ce que CogNeed est conforme à la réglementation RGPD ?
CogNeed was designed to be natively compliant with European data protection regulations. We offer the choice to process only the user's voice, or also that of his client, and we do not need to record conversations.
Comment est garantie la sécurité des données ?
CogNeed operates in a secure cloud, which allows us if you wish to guarantee that our data will be operated in France, and meets the best standards of IT security.
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