Alhena
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About
Alhena is a comprehensive AI platform designed to transform e-commerce operations by integrating intelligent discovery, shopping assistance, and customer support into a single ecosystem. It helps brands make their products visible in AI-driven search engines like ChatGPT and Perplexity while providing a personalized shopping experience for every visitor. By leveraging agentic commerce, the tool ensures that brands can engage customers at every touchpoint, from the initial search to the final checkout, all while maintaining a consistent and reliable brand voice. The platform offers a suite of specialized AI agents tailored to different business needs. The AI Shopping Assistant acts as a 24/7 digital salesperson that guides users through conversational search, replacing complex filters with natural language queries. For customer service, the AI Support Concierge is capable of resolving over 80% of incoming inquiries automatically, which significantly reduces operational costs. Additionally, the Agent Assist feature empowers human support teams by providing real-time suggestions and context during live interactions, effectively shortening handle times and improving response accuracy. Alhena is ideal for consumer brands across various industries, including fashion, beauty, skincare, and home furnishings, as evidenced by its successful implementation with luxury houses like Victoria Beckham and Tatcha. It integrates seamlessly with popular helpdesks like Zendesk and Gorgias, as well as major e-commerce platforms like Shopify and Salesforce Commerce Cloud. This makes it a powerful choice for businesses looking to scale their operations without a proportional increase in headcount. The tool's ability to operate across social channels like WhatsApp and Instagram further allows brands to meet customers where they already spend their time. What distinguishes Alhena from standard chatbots is its focus on agentic commerce and AI visibility. It doesn't just respond to tickets; it proactively ensures products are featured in the emerging landscape of AI search. With SOC 2 certification and GDPR compliance, Alhena provides a secure environment for enterprise-level data handling. Its analytics dashboard offers deep insights into revenue attribution, allowing merchants to trace every dollar back to specific AI-driven interactions, providing a clear picture of return on investment that traditional support tools often lack.
Pros & Cons
Automates over 80% of support queries to significantly reduce helpdesk volume.
Seamlessly integrates with major platforms like Shopify, Zendesk, and Gorgias.
Provides detailed revenue analytics to track the financial impact of AI interactions.
Supports omnichannel engagement across web, voice, and social messaging apps.
Maintains high security standards with SOC 2, GDPR, and HIPAA compliance.
The Free plan is highly restricted with a limit of only 25 conversations per month.
Data export capabilities are entirely unavailable on the Free and Pro pricing tiers.
Automated training is limited to once per week on the Pro plan tier.
Custom integrations and dedicated CSM support are reserved for Enterprise customers.
Use Cases
E-commerce managers at luxury brands can use the AI Shopping Assistant to provide personalized digital clienteling, increasing average order values.
Customer support leads can deploy the AI Support Concierge to handle repetitive shipping and return inquiries automatically.
Marketing teams can utilize the AI Visibility feature to ensure their product catalog is correctly indexed and recommended by AI search engines.
Social media managers can enable Social Commerce agents on WhatsApp and Instagram to turn customer inquiries into direct checkouts.
Support teams can use Agent Assist to provide real-time guidance and context to human agents, reducing overall ticket handle times.
Platform
Task
Features
• conversational search
• agent assist
• ai shopping assistant
• voice ai
• ai support concierge
• revenue analytics
• ai visibility optimization
• social commerce (whatsapp/ig)
FAQs
How does Alhena help with product discovery?
It uses conversational search agents that allow shoppers to find items using natural language instead of traditional filters. This makes the shopping experience more intuitive and helps customers find exactly what they want faster.
Can Alhena handle customer support queries without human intervention?
Yes, the AI Support Concierge is designed to auto-resolve over 80% of common queries with on-brand, hallucination-free answers. For more complex issues, it can provide agent assistance or hand off to a human team.
What e-commerce platforms does Alhena integrate with?
Alhena offers native integrations with major platforms including Shopify, WooCommerce, Salesforce Commerce Cloud, and mParticle. It also connects with shipping tools like ShipStation and Shippo.
Is Alhena's AI capable of maintaining my brand's specific voice?
Yes, the platform is built to deliver dependable support at scale while adhering strictly to your brand's unique voice. Users can create multiple AI profiles to ensure consistency across different product lines or regions.
What happens if I exceed my conversation limit on the Pro plan?
If the usage limit is exceeded on the Pro plan, additional conversations are charged at $1.20 each. On the Free plan, the AI simply stops working until the next billing cycle begins.
Pricing Plans
Pro
USD199.00 / per month• 2,000 conversations
• Up to 50,000 URLs (SKUs)
• 5 AI profiles
• Advanced Analytics
• AI and Email support
• Automated Weekly training
• Review Management integration
• Social Integrations (IG, FB, WA)
• Available API Agents
Enterprise
Unknown Price• Custom conversation volume
• 50,000+ URLs (SKUs)
• Unlimited AI profiles
• Dedicated CSM + onboarding
• Data Export capabilities
• Automated Daily training
• Custom Integrations
• Dedicated support channel
Free
Free Plan• 25 conversations
• 500 URLs (SKUs)
• 1 AI profile
• AI-only support
• Manual training only
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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