AptEdge
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About
AptEdge provides an agentic technical support solution for B2B software companies. It connects in-product activity with scattered support knowledge, linking sessions, events, and articles to help support engineering teams and customers find answers fast and document knowledge. Key features include: solving cases in minutes, knowledge-powered support with a 40% reduction in resolution time, premium support for customers, and instant answers to technical questions. AptEdge integrates with tools like Zendesk, Salesforce, Confluence, SharePoint, Jira, Teams, and Slack. It aims to reduce resolution time, improve customer satisfaction, and streamline support workflows.
Platform
Features
• knowledge creation
• answer ai
• issue insights
• self service
• seamless product support
• knowledge powered support
• agentic technical support
FAQs
How fast can we get started?
Launch in 2-4 weeks with pre-built connectors for your existing tools.
Which tools do you work with?
Connect to Zendesk, Salesforce, Confluence, SharePoint, Jira, Teams, Slack, and custom knowledge sources..
What makes you different from AI co-pilots?
We enhance your entire support workflow, not just the chat. Unify knowledge across all systems to speed resolution.
How do you protect sensitive data?
Enterprise-ready with SOC 2 Type II certification.
How do you handle complex technical issues?
We cluster similar cases, surface proven solutions, and connect relevant product context for faster resolution.
Will this work with our existing process?
Yes – we enhance your current workflow instead of replacing it. Support teams keep their tools while adding AI power.
What about knowledge maintenance?
You control knowledge creation and update documentation automatically as products evolve. No more stale documentation.
How do you measure success?
Track resolution speed and knowledge creation through our analytics dashboard.
Job Opportunities
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