Airkit.ai eCommerce
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About
Airkit.ai eCommerce provides code-free AI agents for eCommerce businesses. These agents can resolve customer questions instantly 24/7. It can handle order status, returns, order issues, and product information. It integrates with existing helpdesks and eCommerce platforms. Airkit provides both Co-Pilot and Auto-Pilot modes, offering CS agent assistance or fully autonomous AI Agents.
Platform
Task
Features
• technical support
• product information
• 24/7/365 availability
• code-free ai agents
• order issue management
• return and exchange support
• order status updates
• integrations with ecommerce and helpdesk systems
FAQs
What are AI Agents?
AI Agents are the core of Airkit.ai’s automation capabilities. Agent technology means we give _agency and autonomy_ to the AI to decide the best course of action to deliver the best possible customer experience.
How are AI Agents different from traditional FAQ chatbots?
Traditional chatbots position themselves as being ‘AI driven’, but are in fact not very sophisticated with long, complicated setup and deployment timelines.
I already have a helpdesk/ticketing system - how is this different?
Airkit.ai eCommerce isn’t a helpdesk. Airkit.ai eCommerce is an AI Agent resolving customer queries and is often integrated within your current helpdesk system to make life easier for your CS team.
How does Airkit.ai work with my current set of tools and systems?
Airkit.ai eCommerce integrates with all popular eCommerce and helpdesk systems and augments your current tech stack as an AI Agent designed to instantly serve your customers.
What channels does the AI Agent work with?
Airkit.ai eCommerce AI Agents are capable of serving customers 24/7, 365 days a year across any channel (web chat, mobile, voice, and email) to ensure a fully-automated, seamless and delightful customer experience – anytime. Every time.
Do I need to know how to code?
Airkit.ai eCommerce requires no coding knowledge to activate! Our team of AI experts will help to guide you through the setup process which typically takes no more than a couple of hours before you’re ready to deploy into production.
How long does it take to get started?
Initial setup and deployment of Airkit.ai is easy and fast! Connecting your data sources and creating/documenting your current business policies, rules & processes is done within a couple of hours and then you can deploy!
Does Airkit.ai provide CS agent assistance or fully autonomous AI Agents?
Both! Airkit.ai eCommerce has two primary operating modes: Co-Pilot and Auto-Pilot. With Co-Pilot, your CS team can choose the appropriate action based on the Agent’s proposed next steps.
How can we be confident that no confidential or private information would be exposed by the AI Agents?
We have developed industry-best guardrails based on years of customer conversational data that require specific authentication steps to occur before accessing personal information.
Job Opportunities
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