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Help.center

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Owned by: Micro Company
About

Help.center is an AI-powered customer support knowledge base designed to help businesses enhance their customer service experience. It features automatic learning, allowing the AI to improve with each modification to articles without any initial setup time. The platform provides multilingual support and enables 24/7 customer assistance. Users can import existing articles from other knowledge bases like Intercom and Zendesk with a single click. Help.center integrates AI chatbot and AI search functionalities to deliver instant answers, making it easier for customers to find solutions independently. Companies utilizing Help.center have reported increased customer satisfaction due to its user-friendly interface and comprehensive support capabilities. The tool is marketed as free forever with functionality to import existing knowledge bases and create a branded help center for companies.

Platform
Web
Keywords
chatbotcustomer supporthelp centersupport automationai knowledge base
Task
customer support
Features

• multilingual support

• ai search

• 24/7 customer support

• custom domain connectivity

• ai chatbot

• automatic learning

• faq management

• import from other platforms

• mobile & seo friendly

FAQs
What is Help.center?

Help.center is a full-fledged knowledge base solution powered with AI to help customers get instant answers.

Why should I use AI in a help center?

AI is the next step towards helping customers faster. Reduce resolution times and deflect repetitive support tickets. This saves you a lot of time and money.

Can I import articles from Intercom or Zendesk?

Yes! You can import existing help articles from knowledge bases like Intercom, Crisp, Zendesk and Freshdesk in one click.

Can I connect with my own domain?

Yes, you can change to your own custom domain like yourcompany.help.center or help.yourcompany.com.

How to improve the answers given by AI?

AI takes its knowledge from help articles. You can change the content of the article and it will automatically improve the answers.

Can I use content from my website in AI?

Our AI primarily works using help articles. But yes, you can enter your website and our AI search and chat will start answering customers' questions based on that content also.

Does Help.center work using ChatGPT?

We use Open AI's latest model GPT-4 to create an AI from your knowledge base. It learns every help article and generates answers based on that.

How secure is my data and where is it located?

Our servers and databases are hosted by AWS located in the EU region. Your data may be processed outside of the EU by Open AI chatGPT if you use our AI features.

Pricing Plans
Free
Free Plan

• Import existing knowledge base in one-click

• AI chatbot and search

• 24/7 support

• Multilingual support

• No initial setup required

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