Duckie
Click to visit website
About
Duckie is an AI assistant designed specifically for customer support teams, providing them with product knowledge and investigation assistance. With its capabilities, Duckie enables teams to handle support issues quickly without needing to consult the engineering team. It boasts an 80% reduction in resolution time and a 3.3x increase in tickets resolved per agent. The tool caters to various support roles, including customer support, enterprise support, technical support, and developer support. Duckie integrates seamlessly with over 25 tools and knowledge sources, making it versatile in different environments. It can generate accurate responses to tickets, respond autonomously, and diagnose technical issues effectively, enhancing communication between engineering and support teams.
Platform
Task
Features
• ai-powered knowledge search
• integration with 25+ tools
• automated engineering updates
• accurate ticket resolution
• autonomous technical investigation
FAQs
Is there a free trial?
Yes, we offer a 14-day free trial for new customers.
What is your cancellation policy?
Cancellation policy details are not specified.
How does onboarding work?
Onboarding takes less than 5 minutes.
Pricing Plans
Basic
Free Plan• Auto-Responder
• Draft Response
• Knowledge Search (up to 150 issues/mo)
• 3 Integrations
Team
Free Plan• Auto-Responder
• Draft Response
• Knowledge Search (up to 300 issues/mo)
• 10 Integrations
• Technical Investigation
Enterprise
Unknown Price• Unlimited Auto-Responder
• Unlimited Draft Response
• Unlimited Knowledge Search
• Unlimited Technical Investigation
• Unlimited Automated Updates
• Self-hosting Option
• Unlimited Integrations
Average Rating: 0.0
Average Rating: 0.0
5 Stars:
0 Ratings
4 Stars:
0 Ratings
3 Stars:
0 Ratings
2 Stars:
0 Ratings
1 Star:
0 Ratings
User Ratings
No ratings available.
Sign In to Rate this Tool
Alternatives
CoSupport AI
Generative AI for Customer Support teams, automating up to 100% of requests.
View Details
Oscar Chat
AI-powered messaging widgets and plugins for enhanced customer support and lead generation.
View DetailsRelated Tools
Appella AI
Enterprise-ready AI Voice Assistant for enhancing customer service and productivity.
View Details
Handy.ai
AI tool for process automation with customizable models and multiple integrations.
View Details
Kogo
Kogo is a universal AI agent that enhances productivity with easy-to-use, customizable personas for businesses of all sizes.
View DetailsFeatured Tools
TiramAi
Create user personas and user stories quickly with TiramAi's AI-powered solutions.
View Details
Dezyn
Interactive architectural diagram tool with AI-powered features for flowcharts and cloud architectures.
View Details
SayIntentions.AI
The Future of AI for Aviation Simulation. Experience Immersion Like Never Before! - AI Air Traffic Control - AI CabinCrews - AI TourGuides - AI Mentors
View Details
Profundo
Automate your research with Profundo's AI-powered data collection and reporting tool.
View Details
Sherloq
A collaborative SQL management platform for data teams, enabling efficient query sharing and organization.
View Details
AI Math Solver
A powerful AI tool for solving complex math problems with step-by-step explanations and support for photo upload.
View DetailsCoSupport AI
Generative AI for Customer Support teams, automating up to 100% of requests.
View Details
AutoKT
Automate and enhance your documentation with AI-driven solutions for knowledge transfer.
View Details