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Duckie

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About

Duckie is an AI customer support platform designed for B2B SaaS companies, allowing them to build and deploy AI support agents in minutes to automate their customer support processes. It requires no engineers and no complexity. Duckie connects to your existing knowledge base to answer questions in real-time, translates support logic into reliable AI automations using Workflows, and can take actions on behalf of customers by integrating with various tools via inbuilt actions or APIs. Duckie agents don't just answer questions; they can perform actions like providing real-time order status, initiating one-click refunds, or conducting intelligent log investigations. It can be deployed across various platforms including Slack, Zendesk, Discord, and Microsoft Teams, and integrates with many popular tools such as Notion, GitHub, Google Drive, Sentry, and Confluence. Duckie is compliant with high security protocols, offers data encryption, and provides sources for generated answers.

Platform

Task

automate customer service

Features

• knowledge base integration

• self-hosting options (aws, azure, gcp)

• enterprise-level security & privacy

• custom tool integrations via api

• multi-channel deployment (slack, zendesk, discord, ms teams)

• action-oriented ai agents (e.g., refunds, order status)

• no-code ai agent workflows

• ai customer support automation

Job Opportunities

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