boost.ai

Automate customer experience in regulated industries using secure, agentic conversational AI that combines generative power with strict enterprise governance.

Paid customer support

Paid only

Price not published

About boost.ai

Boost.ai provides a comprehensive conversational AI platform designed specifically for large-scale enterprises and regulated industries like banking, insurance, and telecommunications. It enables organizations to build, deploy, and manage sophisticated virtual agents across multiple channels, including chat and voice. The platform's primary goal is to automate customer-to-organization interactions while maintaining high levels of security, privacy, and auditability, ensuring that every automated conversation is trustworthy and compliant. The platform utilizes advanced agentic conversational AI capabilities, allowing for complex task execution beyond simple Q&A. It features a unique hybrid control model that integrates large language models (LLMs) with robust operational governance to prevent common AI issues like hallucinations. This setup allows teams to leverage generative AI for natural dialogue while retaining full control over the information provided. Additionally, it offers pre-built integrations for seamless self-service and an Agent Assist tool to support human representatives with real-time insights during customer interactions. Boost.ai is ideally suited for CX leaders and digital strategy officers within highly regulated sectors such as financial services, telecom, and the public sector. It is designed for organizations that require enterprise-grade stability and have the resources to support in-house virtual agent development. With over 4,500 certified AI trainers globally, the tool supports teams that want to scale their automation efforts without sacrificing the nuances of their specific industry requirements or customer service standards. What sets boost.ai apart is its status as a Gartner Magic Quadrant Leader and its focus on orchestrating trust. Unlike generic chatbots, boost.ai offers a structural solution to AI hallucinations, specifically tailored for environments where accuracy is non-negotiable. Its platform is built for predictability and rapid deployment, often helping organizations reach significant ROI within the first year of implementation. By empowering existing teams to become AI trainers, it bridges the gap between complex AI technology and practical, human-centric customer service.

boost.ai pros & cons

Pros

Recognized as a Leader in the 2025 Gartner Magic Quadrant for Conversational AI.
Specifically optimized for regulated industries with high security and auditability standards.
Hybrid AI control system minimizes the risk of hallucinations in customer interactions.
High customer satisfaction ratings across G2 and Capterra with a 4.8/5 star average.
Supports a wide range of channels including both text-based chat and voice systems.

Cons

Pricing is not disclosed publicly and requires a custom demo or quote process.
The platform's complexity and enterprise focus may be too robust for small-scale businesses.
Implementation requires staff to undergo training through their specific AI Academy.

boost.ai use cases

Banking CX leaders can automate complex financial queries and self-service tasks while ensuring full regulatory compliance.
Telecom support managers can deploy voice bots to handle high volumes of routine inquiries, reducing wait times and operational costs.
Insurance companies can use virtual agents to guide customers through claims processes and policy information across multiple digital channels.
Internal HR teams can implement virtual agents to provide instant support for employee questions regarding benefits and company policies.
Public sector organizations can offer 24/7 automated assistance for citizens to access municipal services and information efficiently.

boost.ai features

multi-channel support
chat automation
agent assist
generative ai orchestration
certified ai academy
internal support automation
hybrid ai control
voice bot capabilities

boost.ai pricing

Is boost.ai free? No, boost.ai doesn't offer a free plan.

Enterprise

Price varies

Multi-channel chat automation
Voice AI capabilities
Generative AI orchestration
Regulated industry compliance
Agent assist tools
Certified AI trainer academy
Hybrid control governance
Custom integrations

boost.ai FAQs

Is boost.ai suitable for highly regulated industries like banking?

Yes, boost.ai is specifically built for regulated environments, meeting strict standards for security, privacy, and auditability. It is currently used by leading financial institutions like Nordea, Santander, and DNB.

How does the platform handle AI hallucinations?

The platform uses a structural orchestration approach that combines generative AI with operational governance. This hybrid control ensures that virtual agents provide accurate information while maintaining the natural flow of conversation enabled by LLMs.

Can I use boost.ai for voice-based customer service?

Yes, the platform supports both chat and voice automation, allowing organizations to deliver seamless self-service across various communication channels. This helps in achieving faster ROI by automating high volumes of phone-based queries.

Do I need extensive coding knowledge to manage the AI agents?

Boost.ai is designed to empower existing teams, offering an Academy to certify AI trainers within your organization. This allows business-focused staff to develop and maintain powerful virtual agents in-house without requiring a deep background in coding.

What kind of support and implementation can I expect?

The company promises predictable, transparent implementations designed to get solutions live quickly. They offer Boost Camp events, a dedicated community, and a partner network to ensure long-term success and growth.

Ratings & reviews

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