1hero.ai
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About
1hero.ai is an AI-powered customer service agent designed for e-commerce businesses. It integrates with various platforms (Shopify, Magento, WooCommerce, etc.) to autonomously handle pre-sales and post-sales inquiries across email, social media, and phone. It supports over 85 languages, offers order management, refund automation, and operates in draft or full auto modes. Pricing includes a free plan with limitations and a paid "Pro" plan with expanded features and higher message limits. The AI learns from FAQs and past interactions to provide tailored responses. If uncertain, it escalates to human agents.
Platform
Task
Features
• email integration
• 24/7 multilingual support
• ai-driven chatbot
• post-sales & pre-sales support
• deep e-commerce platform integration
• phone support (ivr)
• social media integration (facebook, instagram)
• order management automation and refund automation
FAQs
What languages can 1hero AI communicate in?
1hero AI communicates in over 85 languages.
What happens if 1hero encounters a question it cannot answer?
If 1hero encounters a question it cannot answer, it will connect with you through your chosen messenger for next steps.
Can 1hero integrate with our existing CRM and other business platforms?
Yes, 1hero can integrate with your existing CRM and other business platforms. It integrates with Shopify, Magento, WooCommerce, BigCommerce, and Wix.
How quickly can 1hero AI be implemented into our existing processes?
1hero can be implemented quickly. The website claims "Instant setup."
Can 1hero handle customer inquiries that require detailed knowledge of our products or services?
1hero can handle customer inquiries that require detailed knowledge of your products or services by integrating with your knowledge base, SOPs, and FAQs.
Can 1hero be used for outbound customer engagement campaigns, like promotions and updates?
Currently, 1hero is primarily focused on inbound customer support. The roadmap mentions potential future features for outbound engagement.
Can 1hero replicate my specific writing style and tone of voice in its communications?
1hero aims to replicate your writing style and tone of voice by learning from your provided SOPs/FAQs and past interactions.
Pricing Plans
Explorer
Free Plan• Free
• GPT-3.5 API
• 20 emails per month
• Only draft mode
• Avg reply time 120 minutes
• Gmail integration
• Shopify integration
Pro
USD0.10 / per response• All from Explorer Plan
• 120 emails per month included
• GPT-4 API
• Autopilot mode
• FB Messenger & Instagram DM
• Smart filters
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
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