Capacity
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About
Capacity is an AI-powered support automation platform. It provides intelligent virtual agents, agent assist, campaigns and workflows, and conversational AI. The platform focuses on faster resolutions, lower costs, and happier customers by automating tasks, streamlining operations, and enhancing efficiency. It supports various communication channels including chat, voice, email, SMS, and social media. Key features include AI-powered web chat, email support automation, SMS automation, and voice automation.
Platform
Features
• analytics and insights
• conversational ai
• integrations
• agent assist
• campaigns and workflows
• intelligent virtual agents
• security and integrations
• ai-powered web chat agent for self-service and conversions instant ai-powered web chat integrated and automated workflows fully customizable chatbot
FAQs
What is Capacity Intelligent Virtual Agent (IVA)?
Capacity IVA is an AI-powered assistant that automates customer support, resolves inquiries and helps teams work more efficiently.
How does Capacity IVA improve customer support?
Capacity delivers instant answers, reduces wait times and automates workflows across chat, voice, email, SMS and social media.
Can Capacity IVA handle complex customer inquiries?
Yes, Capacity understands context, sentiment and intent, escalating complex issues to agents with full conversation history when needed.
Does Capacity IVA work with my existing systems?
Yes, Capacity integrates with 250+ apps, including CRMs, helpdesks and collaboration tools, for seamless automation.
How does Capacity IVA improve agent efficiency?
Capacity provides instant knowledge, proactive coaching and AI-driven suggestions to reduce handling times and improve resolution rates.
Can Capacity IVA be customized for my business?
Yes, Capacity supports branded voices, customized chatbots and tailored automation to match your business needs.
How does Capacity IVA ensure data security?
Capacity follows SOC II, HIPAA and GDPR standards, offering secure access controls and encryption.
What communication channels does Capacity IVA support?
Capacity automates customer interactions across chat, voice, email, SMS and social media for a unified experience.
Can Capacity IVA improve customer engagement?
Yes, it delivers personalized, on-brand responses, proactively engages customers and drives conversions with AI-driven interactions.
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