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Haptik

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About

Haptik is a conversational AI company offering solutions for various industries. Their platform includes Gen AI-powered tools like a web Q&A assistant, sales assistant, and agent co-pilot, along with features for managing WhatsApp, Instagram, Facebook Messenger, and SMS interactions. They provide services such as Gen AI consulting, and solutions categorized by product (Contakt, Interakt) and industry (Retail, Fintech, Healthcare, etc.). Haptik emphasizes seamless human-AI collaboration to improve efficiency and customer satisfaction. The company highlights its decade of AI expertise, enterprise-grade security, cost optimization, and accuracy in its offerings.

Platform

Keywords

chatbot conversational ai customer experience gen ai cx

Task

customer service

Features

• conversational crm

• agent co-pilot

• intelligent analytics

• whatsapp business solution

• gen ai consulting

• gen ai-powered cx suite

• gen ai sales assistant

• gen ai web q&a

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