Haptik
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About
Haptik is an enterprise-grade conversational AI platform designed to transform customer engagement through autonomous AI agents. Unlike traditional chatbots that rely on rigid, pre-defined flows, Haptik’s agents leverage advanced large language models such as GPT, Llama, and Claude to understand intent, manage complex multi-step actions, and provide context-aware responses. The platform serves as a comprehensive suite for businesses looking to automate interactions across multiple touchpoints, including WhatsApp, Instagram, Facebook Messenger, and web interfaces, while maintaining a consistent brand voice. The technology operates by integrating with an organization’s existing knowledge base—such as PDFs, CSVs, and product catalogs—using Retrieval-Augmented Generation (RAG) to ensure maximum accuracy in responses. A core feature of the platform is its Voice-First AI, which supports natural conversations in over 100 languages, allowing customers to resolve issues through phone calls without navigating cumbersome menu options. For high-touch scenarios, the platform facilitates a seamless transition from AI to human agents through an omnichannel inbox, ensuring that complex queries are handled with the necessary level of empathy and expertise. The solution is specifically tailored for industries such as retail, eCommerce, fintech, insurance, and healthcare, where high-volume customer queries and personalized recommendations are critical. It provides businesses with intelligent analytics dashboards to track key performance indicators like Net Promoter Score (NPS), First Response Time (FRT), and user sentiment. This visibility allows operations teams to identify trends, optimize resource allocation, and ensure compliance with standard operating procedures (SOPs). What distinguishes Haptik from other conversational AI providers is its extensive history in the space, backed by over a decade of enterprise AI development and its strategic position within the Jio-Google-Facebook ecosystem. As a strategic partner of OpenAI and Microsoft, Haptik offers priority access to cutting-edge AI features and robust security standards. Its platform is independently audited and compliant with global regulations including GDPR, CCPA, and ISO 27001, making it a reliable choice for large-scale enterprises that prioritize data privacy and operational stability.
Pros & Cons
Supports natural voice conversations in 100+ languages for a global customer base.
Seamlessly integrates with multiple LLMs including GPT, Llama, and Claude for flexible modeling.
Independently audited for security compliance with GDPR, CCPA, and ISO 27001 standards.
Advanced RAG systems enable information retrieval from diverse formats like PDFs, CSVs, and PPTs.
Unifies disconnected tools and databases into a single intelligent workflow for 70% faster turnaround.
Does not provide transparent public pricing, requiring a mandatory demo for cost estimates.
Complex enterprise integration may require significant setup time for bespoke data synchronization.
Use Cases
eCommerce managers can deploy AI Sales Agents to provide tailored product recommendations based on catalog data, increasing conversion rates and repeat customers.
Customer support leads can use the Voice AI Agent to automate high-volume phone queries, significantly reducing first response times.
Marketing teams can utilize Lead Qualification Agents on WhatsApp to capture and verify prospects before handing them off to sales teams.
Hospitality managers can implement AI Booking Agents to handle reservations and scheduling across multiple messaging platforms simultaneously.
Fintech compliance officers can leverage the Insights Agent to automate SOP compliance checks and monitor user sentiment in real-time.
Platform
Task
Features
• ai voice agents
• ai sales agent
• intelligent analytics
• ai lead qualification
• ai agent builder studio
• smart agent chat
• ai booking agent
• ai support agent
FAQs
Which languages does Haptik support?
Haptik supports over 100 languages, enabling businesses to communicate with a global audience seamlessly. This includes complex transitions between languages, such as English to Hinglish, for more natural local interactions.
Can Haptik integrate with my existing live chat tools?
The platform is designed to work with any live chat tool or use Haptik’s built-in Smart Agent Chat solution. It allows for a seamless handoff between AI and human agents for complex issues that require high-touch support.
How does the tool ensure the accuracy of the information provided?
Haptik uses multiple Retrieval-Augmented Generation (RAG) systems to pull information directly from your enterprise data, such as PDFs, websites, and product catalogs. This ensures that the AI provides brand-compliant and factually correct answers.
Is Haptik compliant with global data privacy regulations?
The platform adheres to high security standards, including ISO 27001, GDPR, CCPA, CPRA, and HIPAA. It is also independently audited by BDO India LLP to ensure robust data protection and enterprise-grade reliability.
Can I choose which AI model the agents use?
Yes, the AI Agent Builder allows businesses to experiment with and select from various leading models, including GPT, Llama, and Claude. This flexibility helps in finding the best fit for specific business needs and cost requirements.
Pricing Plans
Enterprise
Unknown Price• Autonomous AI Agents
• Voice AI Agents
• 100+ Language Support
• RAG Document Knowledge
• Omnichannel Deployment
• LLM Selection (GPT/Claude)
• Advanced Analytics
• Human-in-the-loop Handoff
• Enterprise Security Compliance
• Strategic Partner Access
Job Opportunities
Software Engineer - Backend
Deliver human-like customer experiences at scale with autonomous AI agents that handle support, sales, and bookings across voice and messaging channels.
Benefits:
Strategic partnership with Jio
Great team and leadership
Freedom to think and innovate
Fast-paced agile environment
Impactful work in Conversational AI
Education Requirements:
Bachelor's or higher degree in computer engineering
IIT/NIT graduate preferred
Experience Requirements:
2-6 years of experience in developing and integrating scalable products
Other Requirements:
Good knowledge of python and Django framework
Knowledge of MySQL, Mongo, RabbitMQ, Redis, Elasticsearch, and Docker
Excellent written and verbal communication skills
Entrepreneurial mindset
Secure data handling practices
Responsibilities:
Build conversational flows (chat and voice-based) using Haptik platform tools
Integrate and develop various web-based APIs and logic flows
Participate in code reviews and quality assurance processes
Model database architecture for performance and scalability
Create professional technical documentation
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Software Engineer, Backend - L3 (Python)
Deliver human-like customer experiences at scale with autonomous AI agents that handle support, sales, and bookings across voice and messaging channels.
Benefits:
Strategic investment of $100 million from Jio
Working with recognized industry leaders
Culture of freedom and innovation
Impactful start-up environment
Exposure to large-scale AI interactions
Education Requirements:
Bachelor’s or higher degree in Computer Science or a related engineering field
Experience Requirements:
7+ years of experience building highly scalable, resilient backend services in production
Other Requirements:
Strong expertise in Python and Django, Flask, or FastAPI
Knowledge of SQL & NoSQL (MySQL, MongoDB, Elasticsearch, Redis)
Experience with Docker, Kubernetes, and Cloud native environments
Proficiency with Git and Agile/Scrum
Exposure to cloud platforms (AWS/Azure/GCP)
Responsibilities:
Design, build, and maintain high-performance, secure backend services
Own complete feature lifecycles from design to monitoring
Troubleshoot production issues and improve reliability
Mentor junior engineers
Contribute to architectural discussions and system design
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Voice AI Engineer (Hybrid)
Deliver human-like customer experiences at scale with autonomous AI agents that handle support, sales, and bookings across voice and messaging channels.
Benefits:
Strategic partnership with Jio
Opportunity to work on Generative AI
Culture of ownership and impact
Working with top-tier global brands
Award-winning tech startup culture
Experience Requirements:
Strong experience with voice or telephony systems
Hands-on backend development experience (Python / Node.js / Java)
Other Requirements:
Experience with APIs and cloud-based systems
Understanding of conversational AI concepts
Exposure to AI/ML or LLM-based features is a plus
Familiarity with contact center or SaaS products
Responsibilities:
Build and maintain voice bots, IVR systems, and call flows
Integrate speech-to-text and text-to-speech capabilities
Build backend services to support voice and AI workflows
Debug and resolve voice-related issues in production
Support customer implementations and feature rollouts
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Ratings & Reviews
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