Tiledesk

Automate customer support and business workflows across WhatsApp, web, and voice using an open-source, no-code AI agent builder designed for scalable operations.

Starting at

€41/mo

About Tiledesk

Tiledesk is an open-source "Agentic AI Operating System" designed to automate business communications and internal workflows. The platform operates as a comprehensive hub for building, managing, and deploying AI agents across various digital channels including web chat, WhatsApp, Facebook Messenger, and voice interfaces. By utilizing a no-code visual designer, organizations can craft intricate conversation flows that go beyond simple automated responses, incorporating multi-step logic and integration with external APIs. Its open-source nature is a key pillar, offering businesses the flexibility to deploy the software on-premise or within a private cloud to maintain complete data sovereignty and GDPR compliance. The core technology driving Tiledesk involves advanced Retrieval-Augmented Generation (RAG) and self-learning capabilities. Users can connect their own knowledge bases, documents, and data sources to train agents that deliver domain-specific answers. The platform features "Agentic RAG," which allows for the creation of multiple specialized knowledge repositories that can be searched in sequence or gated with specific guardrails. Additionally, the system includes a "Human-in-the-Loop" mechanism, ensuring that complex inquiries are seamlessly transitioned to live human agents with full context. This hybrid approach allows for high resolution rates—often exceeding 90% for routine inquiries—while maintaining a high quality of service for edge cases. Tiledesk is particularly suited for enterprises and growing businesses in sectors such as e-commerce, manufacturing, healthcare, and education. It provides specific integrations for Shopify, allowing retail brands to sync product catalogs and automate the sales process directly within a chat interface. For technical teams, the platform’s API-first architecture, support for MQTT-based messaging, and the ability to execute custom code actions within flows make it a highly extensible tool. This makes it an ideal choice for organizations that need to scale their customer support or operations without linearly increasing their headcount. What differentiates Tiledesk from traditional chatbot builders is its focus on the "Agentic" ecosystem and transparency. Rather than relying on a single, massive prompt, Tiledesk encourages the use of prompt-chains and specialized multi-agents that collaborate to solve user problems. The platform’s hybrid search functionality—combining traditional full-text retrieval with semantic LLM understanding—reduces inaccuracies and ensures that responses are rooted in the provided documentation. With its commitment to open-source and on-premise deployment, it provides a secure alternative to proprietary SaaS solutions for data-sensitive industries.

Tiledesk pros & cons

Pros

Open-source core allows for on-premise deployment and full data sovereignty.
Advanced 'Agentic RAG' supports multiple knowledge bases with sequence-based search fallbacks.
Native integration with WhatsApp Business, Facebook Messenger, and Shopify catalog sync.
Visual Designer enables complex prompt-chaining and multi-agent collaboration without writing code.
Fully GDPR-compliant with operating offices located in Italy.

Cons

The Starter plan is limited to only 800 monthly conversations, which may be restrictive for growing sites.
Pricing tiers jump significantly from Pro to Business, creating a large cost gap for mid-sized teams.
Advanced support options like account managers and custom SLAs are exclusively reserved for the Enterprise tier.
The 14-day trial period is relatively short for organizations needing to test complex on-premise integrations.

Tiledesk use cases

E-commerce specialists can integrate Shopify catalogs to automate FAQs and guide customers from discovery to cart via WhatsApp.
Customer support leads can use the 'Human-in-the-Loop' feature to automate 90% of routine inquiries while escalating complex cases to agents.
IT managers in data-sensitive industries can deploy Tiledesk on-premise behind a firewall to protect privacy without losing functionality.
Education administrators can handle over 20,000 monthly inquiries across web and email to support student onboarding and common questions.
Marketing teams can set up proactive WhatsApp notifications and template-based broadcasts for appointment reminders and custom campaigns.

Tiledesk features

on-premise deployment options
agentic rag knowledge base
visual prompt-chain orchestration
shopify catalog integration
self-learning ai algorithms
human-in-the-loop handoffs
multi-channel support (whatsapp, web, voice)
no-code visual design studio

Tiledesk pricing

Is Tiledesk free? No, Tiledesk doesn't offer a free plan; pricing starts at €41 / month.

Starter

€41 / month

1 user included
5 AI Agents
2M AI Tokens per month
800 conversations per month
Basic AI automation
150 Knowledge Base items
Email support

Pro

€124 / month

3 users included
20 AI Agents
5M AI Tokens per month
3,000 conversations per month
Advanced AI workflows
300 Knowledge Base items
Priority support

Business

€416 / month

5 users included
50 AI Agents
10M AI Tokens per month
5,000 conversations per month
Built-in AI automation
1,000 Knowledge Base items
Dedicated support

Enterprise

Price varies

Unlimited users
Unlimited AI Agents
Unlimited AI Tokens
Unlimited conversations
Enterprise Support & SLA
Unlimited Knowledge Base items
Account manager

Tiledesk FAQs

How does the free trial work?

Tiledesk offers a 14-day free trial that allows you to test all premium features. No credit card is required to register, and you can cancel at any time during or after the trial period.

What is considered a 'conversation' for billing purposes?

The platform calculates monthly usage based on conversations. If you exceed your plan's specific limits for conversations or AI tokens, you may need to upgrade to a higher tier.

Can Tiledesk be deployed on several websites?

Yes, you can use Tiledesk on multiple websites. The subscription is valid for multiple projects, though specific limits on agents and users apply per plan.

Does Tiledesk support local LLM integration?

Yes, the platform allows for on-premise deployment with open-core functionality. You can connect to open-source models like Llama or Mistral to maintain full data sovereignty.

Ratings & reviews

No reviews yet. Be the first to share how Tiledesk worked for you.