BestChat
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About
BestChat is an AI-driven communication platform specifically designed for the Shopify ecosystem. Its flagship product, SmartBot, acts as a 24/7 virtual assistant that handles pre-sales inquiries and after-sales support. By integrating directly with e-commerce stores, it can provide real-time updates on order status, explain return policies, and qualify leads without human intervention. The primary goal is to bridge the gap between automated responses and personalized customer service, ensuring that no visitor is left without assistance during their shopping journey. The tool functions by learning from a store's product catalog and knowledge base. It uses this data to offer personalized product recommendations based on customer preferences, effectively acting as an automated sales guide. Beyond simple text responses, the system includes a comprehensive dashboard where store owners can view actionable insights through visual data like graphs and charts. It also supports multi-channel communication, allowing businesses to centralize messages from Facebook, Instagram, WhatsApp, Line, and email into a single interface for more efficient management. BestChat is tailored for Shopify entrepreneurs and e-commerce teams who need to scale their customer operations without significantly increasing headcount. It is particularly useful for stores with a global presence, as it supports over 96 languages and operates in 190 countries. Whether a business is a solo startup looking for a free entry-level bot or a large enterprise requiring high-performance GPU resources and custom data model tuning, the platform provides tiered solutions to match different growth stages and technical requirements. What sets BestChat apart is its deep integration with Shopify-specific workflows, such as smart order tracking and automated return policy descriptions. While many chatbots offer general conversation, this tool focuses on high-conversion activities like lead qualification and product-driven purchasing decisions. Additionally, the ability to remove branding on mid-tier plans and the focus on data security—from identity authentication to encryption—makes it a professional choice for brands concerned with maintaining their own identity and protecting customer information.
Pros & Cons
Supports over 96 languages for a global customer base across 190 countries.
Reduces agent time consumption by up to 87% through automated pre-sales and after-sales tasks.
Provides direct Shopify integration for real-time order tracking and return policy assistance.
Offers a free-forever plan for small businesses to test AI features.
Centralizes messages from WhatsApp, Facebook, and Instagram into one dashboard.
Free and Starter plans include mandatory BestChat branding on the chat widget.
The Free plan is strictly limited to 80 AI chats and 80 products for learning.
Removal of branding is only available starting from the $30/month Basic plan.
Unlimited AI training items are reserved for the Growth plan and above.
Use Cases
Shopify entrepreneurs can automate 24/7 customer support to handle common inquiries like order status while focusing on business scaling.
Global retail brands can leverage 96+ language support to provide localized assistance to international customers without hiring new staff.
E-commerce strategists can use the AI Insights dashboard to analyze chat data and optimize product recommendations for higher conversion.
Support teams can centralize communications by linking Facebook, Instagram, and WhatsApp into a single response interface.
Growth-stage businesses can use the automated lead qualification feature to identify high-quality prospects before human agents step in.
Platform
Features
• personalized product recommendations
• multi-channel integration
• lead qualification automation
• custom chat icons
• ai help me write assistant
• ai insights dashboard
• 96+ language support
• smart order tracking
FAQs
What platforms does BestChat integrate with?
BestChat is built for Shopify and supports multi-channel communication across Facebook, Instagram, WhatsApp, Line, and email.
Can I use BestChat for free?
Yes, there is a free-forever plan that includes 80 AI chats per month and learning capabilities for 80 products.
How many languages does the chatbot support?
The AI assistant supports over 96 languages, allowing it to communicate with customers in approximately 190 countries.
How do I change the language of my agent dashboard?
To change the dashboard language, click Settings on the BestChat panel, go to 'My preference', and then select 'Languages'.
Does the bot provide real-time order updates?
Yes, the SmartBot includes smart order tracking features that keep customers informed about their delivery status in real-time.
Pricing Plans
Starter
USD10.00 / per month• 300 AI chats per month
• AI Insights feature
• AI help me write feature
• 300 Products AI learning
• 100 AI training items
• 1 agent seat
Basic
USD30.00 / per month• 1,000 AI chats per month
• AI Insights feature
• AI help me write feature
• 1,000 Products AI learning
• 400 AI training items
• No BestChat branding
• 3 agent seats
Growth
USD60.00 / per month• 3,000 AI chats per month
• AI Insights feature
• AI help me write feature
• 3,000 Products AI learning
• Unlimited AI training items
• No BestChat branding
• 6 agent seats
Enterprise
USD450.00 / per month• Unlimited AI chats
• Independent Data Model
• Tuning by Data Scientists
• High-Performance GPU
Free
Free Plan• 80 AI chats per month
• AI Insights feature
• AI help me write feature
• 80 Products AI learning
• 20 AI knowledge entries
• 1 agent seat
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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