SmartBot
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About
SmartBot is an advanced AI-powered chatbot specifically built for Shopify stores, aimed at revolutionizing e-commerce operations. It streamlines customer interactions by automating lead qualification, providing personalized product recommendations, and driving purchasing decisions. The tool also enhances customer experience through features like smart order tracking, effortless returns and exchanges, and significant time savings for agents by automating pre-sales and after-sales services. SmartBot offers a powerful dashboard for actionable insights and extensive customization options, including multilingual support and integration with popular social media platforms like Facebook, Instagram, WhatsApp, and Line. It acts as both a product guide and an after-sales engineer, elevating customer service. SmartBot focuses on data security with dedicated engineers protecting user data through identity authentication, encryption, and comprehensive network security measures.
Platform
Features
• personalized product recommendations
• ai acting as a product guide and after-sales engineer
• integration with multiple social media channels (facebook, instagram, whatsapp, line, email)
• multilingual support and customizable chat icons
• comprehensive dashboard for actionable insights
• significant reduction in agent time consumption (87%)
• real-time smart order tracking and effortless returns/exchanges
• ai-powered lead qualification and purchasing decision support
FAQs
How to set the language of agent's dashboard?
Click Settings on the BestChat panel > My preference > Languages.
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