Flawless AI

Benefits:

• Autonomy

• A hybrid working environment

• Competitive Salary

• Stock Options

Education Requirements:

• High school diploma or equivalent work experience

Experience Requirements:

• Strong technical knowledge and hands-on experience with computer networks, peripherals, and operating systems

• Excellent problem-solving and analytical skills

• Strong communication and interpersonal skills

• Ability to work independently and as part of a team

• Experience with remote desktop support tools

Other Requirements:

• Certifications in relevant IT fields are a plus

• Experience in a fast-paced small to medium sized environment

• Working knowledge of Windows, macOS, printers, networking, and antivirus

Responsibilities:

• Provide first-line support to end-users facing issues with hardware, software, networking, and other computer-related technologies

• Collaborate with IT staff on complex issues

• Provide user training and support for common software applications

• Handle problem recognition, research, isolation, resolution, and follow-up for routine user problems

• Log all help desk interactions and guide users through problem-solving processes

Benefits:

• Autonomy

• A hybrid working environment

• Competitive Salary

• Stock Options

Education Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field or equivalent work experience

Experience Requirements:

• Proven working experience in a senior support role

• Strong technical knowledge and hands-on experience with computer networks, network administration, and network installation

• Experience in tier one support, including troubleshooting and resolving a wide variety IT issues

• Excellent problem-solving and analytical skills

• Strong leadership and decision-making skills

Other Requirements:

• Excellent written and verbal communication skills

• Ability to manage a team and work under pressure

• Certifications in relevant IT fields are an advantage

• Entertainment and Media industry experience an advantage but not necessary

• Experience with managing a medium-sized environment featuring a hybrid of Windows and macOS

Responsibilities:

• Plan, organise, control, and evaluate IT operations and projects

• Monitor and analyse system and service performance metrics

• Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance

• Design, develop, implement, and coordinate systems, policies, and procedures

• Ensure security of data, network access, and backup systems

Benefits:

• Autonomy

• A hybrid working environment

• Competitive Salary

• Stock Options

Experience Requirements:

• strong experience working on desktop applications and building plugins

• comfortable working in a team that deals with ambiguity

• interested in writing resilient software

• some experience with python and an interest in Rust

• interested in writing plugins for video editing applications

Other Requirements:

• interested in the AI space or film industry

Responsibilities:

• Develop and maintain our products, written in Rust, Python and Typescript, specifically building Plugins Applications such as Avid, Premier Pro and similar.

• Review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency).

• Contribute to existing documentation and adapt content based on product/program updates and user feedback.

• Deliver product features and solve medium scope engineering challenges.

• Break down medium sized engineering problems in collaboration with more senior engineers.