Experience Requirements:

• 5+ years’ experience in a client facing role - preferably at a SAAS organization. Gen AI experience a plus

• Renewal experience required, experience in a quota carrying role a plus.

Other Requirements:

• Positive attitude and remarkable ability to build rapport from initial conversation and throughout the client lifecycle: onboarding, implementation, support, and renewal.

• Hunger to work in a hyper-fast paced and ever-changing environment (progress in AI changes daily!). Startup experience a plus

• Superior organization and prioritization skills, along with focused attention to details

• Technical attitude, including general knowledge pertaining to web, analytics and tracking, CMS platforms such as Planhat/Churnzero, and APIs.

• Experience working with internationally distributed teams a must

• CS Operations experience a plus

• Digital/Scaled Customer Success experience a plus

• English - native level required, other language(s) proficiency is a plus

Responsibilities:

• Successfully and consistently deliver ROI and value for our customers, consulting their business while leveraging D-ID solutions.

• Build strong relationships with clients based on your ability to earn their trust and deliver. Your goal is to be a trusted advisor in the Gen AI space.

• Simultaneously and successfully manage multiple client relationships, fully owning a book of business representing 20+ enterprise accounts.

• Proactively identify business goals and pain points, and opportunities where you can deliver even greater value for our clients through regular meetings, QBR’s, and onsite meetings.

• Analyze key account statistics and performance metrics to identify pain points, while educating clients to drive performance. Use data to make strategic decisions, both internally and externally.

Experience Requirements:

• 5+ years of experience as a Product Manager in a SaaS company and additional experience focusing on Product-Led Growth (PLG) or B2C motions.

Other Requirements:

• Proficiency in analytics tools such as Mixpanel, Amplitude, or Heap.

• Experience with in-app communication platforms like Chameleon, Appcues, or Userflow.

• Strong understanding of A/B testing methodologies and experimentation frameworks.

• Data-driven decision-maker with strong analytical skills and problem-solving abilities.

• Strong communication skills to effectively collaborate with stakeholders and convey growth strategies.

• Hands-on, team-oriented mindset, with the ability to drive initiatives from ideation to execution.

• Familiarity with tools such as Stripe, HubSpot, Salesforce, or Auth0 (a plus).

• Experience in working on pricing and packaging (a plus).

Responsibilities:

• Conduct in-depth data analysis to identify user behavior patterns and uncover growth opportunities.

• Build and maintain a robust growth infrastructure to support scalable user acquisition, activation, engagement, and retention.

• Define and prioritize growth initiatives, collaborating with R&D, Marketing, Sales, and Support to implement effective strategies.

• Identify and implement in-product strategies to improve user activation, engagement, and retention.

• Develop and execute A/B testing plans to optimize user experiences and improve key performance indicators (KPIs). Oversee user communication channels, including emails, in-app messages, and notifications, ensuring consistent and engaging messaging.