Collab
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About
Collab is a Contact Center software provider that enables digital transformation, helping businesses achieve the right balance between automation and human interaction for enhanced customer experiences. Founded in 2003, Collab anticipated a technological revolution in the contact center industry, developing a 100% SIP-based solution without any PBX for large-scale organizations. Their OneContact Suite provides an omnichannel solution leveraging AI, CRM integration, and data-driven insights to ensure consistent and personalized interactions across all channels. This approach improves customer satisfaction and employee engagement. Collab serves clients globally in key sectors like Telecommunications, Banking, Healthcare, and Government, empowering businesses through a solid network of partners.
Platform
Features
• data-driven insights
• ai integration
• crm integration
• enhanced customer experiences
• omnichannel solution
• 100% sip-based architecture
• balance automation and human interaction
• digital transformation enablement
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