Web2Chat
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About
Web2Chat is an AI-powered live chat platform designed to optimize customer support for startups. It allows integration with a customizable chatbot, streamlines support through an intuitive ticketing system, and engages users with an extensive knowledge base. The service empowers small teams to deliver excellent customer experiences by centralizing communications and enhancing efficiency. Key features include a shared inbox, customizable chat widgets, AI assistant Aura powered by ChatGPT, CRM capabilities, and multilingual support. The platform offers a free plan and various paid plans to scale services based on business needs.
Platform
Task
Features
• email notifications
• multi-language support
• shared inbox
• knowledge base
• crm integration
• omni-channel inbox
• customizable chat widget
• unlimited history
• custom fields
• messenger
• visitor information
• secure encryption
• auto close conversations
• track engagement
• behavioral settings
• seo and analytics integration
• customer data collection
• aura (ai assistant)
FAQs
How does the Messenger feature work?
The Messenger feature provides an efficient and interactive chat interface, allowing you to support your customers in real-time.
Can I customize my Help Center?
Yes, you can tailor your help center with advanced customization options to fit your brand and needs.
What is AI and Human Support?
Web2Chat combines AI-powered responses via ChatGPT with human support, ensuring that your customers always get the help they need.
How do I create a Knowledge Base?
You can create and manage self-help articles in the Knowledge Base, providing valuable information to your customers.
What is the News Center?
The News Center allows you to publish updates, news articles, and changelogs to keep your customers informed.
Can I use a Custom Domain?
Yes, you can host content on your custom domain, giving your support tools a professional look.
Is Multilingual Support available?
Yes, Web2Chat offers support in 45+ languages, making it easy to serve a global audience.
Can I manage my teammates?
Yes, you can manage and assign tasks to team members, ensuring efficient collaboration.
Can I customize widgets?
Yes, you can design widgets to fit your brand and needs, ensuring a consistent user experience.
Is our data safe?
Yes, Web2Chat ensures data security with robust encryption, protecting your customer information.
Pricing Plans
Free
Free Plan• Unlimited Agents
• Website chat widget
• Shared inbox
• Unlimited conversations
• Unlimited history
• Email integration
• Knowledge base
• News Center
• Ticketing System
• Lead Generation
• Workload management
• Unlimited articles & collections
• Multilingual Support (45+ languages)
• Consent Forms
• Custom Attributes
• Teammate Management
Remove Branding
USD29.00 / per month• All features included in the Free Plan
• Custom Domain for Help Center
• Custom Domain for News Center
• Remove Web2Chat Branding
• Customizable Email Domain
• Priority Support
• 99% Uptime Guarantee
Growth
USD19.00 / per month• All features included in the Free Plan
• 2,000 message credits/month
• 11,000,000 characters/chatbot
• Up to 200 training web pages
• 10 file uploads
Business
USD49.00 / per month• All features included in the Free Plan
• 5,000 message credits/month
• Up to 2,000 training web pages
• 100 file uploads
Enterprise
USD99.00 / per month• All features included in the Free Plan
• 10,000 message credits/month
• Up to 10,000 training web pages
• 500 file uploads
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