Web2Chat
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About
Web2Chat is a comprehensive customer communication platform tailored to help startups and small businesses manage their support operations from a single interface. By combining live chat, a ticketing system, a knowledge base, and a CRM, the tool eliminates the need for multiple disconnected software solutions. The primary goal is to centralize all customer interactions—whether they come through the website widget or email—into a shared inbox. This organization allows small teams to track the customer journey, assign tasks, and ensure that every inquiry is addressed promptly. At the core of the platform's automation is Aura, an AI-driven chatbot that businesses can train on their specific data. Users can provide the AI with information by scraping website URLs, uploading files, or manually entering text content. This training process enables the bot to handle routine inquiries automatically, providing real-time answers to customers while human agents focus on more complex issues. Beyond basic chat, Web2Chat includes tools for workload management, lead generation, and sentiment tracking, allowing administrators to monitor the health of customer interactions and team efficiency. This platform is particularly well-suited for early-stage companies and solo entrepreneurs who require professional-grade support tools but are working with limited budgets. With its Free Forever tier, users can access unlimited chat history and ticketing features without a credit card. It is also a strong choice for international businesses, as it supports over 45 languages and allows for deep customization of the help center and chat widgets to match localized branding. What distinguishes Web2Chat from other support platforms is the breadth of features included in its baseline offering. While many competitors charge extra for news centers, help center modules, or ticketing functionality, Web2Chat bundles these into one ecosystem. Furthermore, the ability to fine-tune the AI with diverse content sources and the inclusion of advanced insights like Geo IP tracking and sentiment analysis provides a level of detail usually reserved for enterprise-level support software.
Pros & Cons
Offers a robust Free Forever plan with unlimited chat history and ticketing features.
Supports 45+ languages, making it suitable for international customer support.
Aura AI can be trained using multiple sources, including URLs, files, and manual text.
Centralizes live chat, email, and ticketing into a single unified inbox for easier management.
Includes a built-in news center and knowledge base to promote self-service support.
Removing the Web2Chat branding requires a $29/month subscription.
Message credits for the AI chatbot are capped even on the Enterprise plan at 10,000 per month.
Teammate management and assignment features are not available on the free tier.
Custom domains for help centers are restricted to paid subscription plans.
Use Cases
Startup founders can use the free tier to set up a professional help center and ticketing system without upfront costs.
Customer success managers can automate responses to frequent FAQs using the Aura AI, reducing the ticket volume for human agents.
E-commerce businesses can leverage the lead generation and CRM features to capture visitor info and track the customer journey.
Content creators can use the News Center to publish updates and keep their audience informed directly through the support widget.
Global support teams can deploy the chat widget in multiple languages to provide localized assistance to users worldwide.
Platform
Features
• lead generation
• shared inbox
• knowledge base
• sentiment tracking
• ticketing system
• multilingual support (45+ languages)
• news center
• aura ai chatbot
FAQs
How does the AI training work?
You can train the Aura AI by scraping your website's pages, uploading document files, or manually entering text content. This ensures the chatbot has specific knowledge about your products and services to answer customer queries accurately.
Does Web2Chat support languages other than English?
Yes, the platform offers multilingual support for over 45 languages. This allows you to serve a global customer base and deploy chat widgets that communicate in the user's native tongue.
What is included in the Free Forever plan?
The free plan includes the website chat widget, shared inbox, unlimited conversation history, ticketing system, knowledge base, news center, and lead generation tools. It is designed to give startups all essential features without a monthly fee.
Can I remove the Web2Chat branding from my chat widget?
Removing branding is available in the $29/month plan. This plan also unlocks custom domains for your help center and news center, as well as a customizable email domain.
How long does the AI training take?
Training typically takes only a few minutes, depending on the volume of content provided. Once trained, the AI can immediately start interacting with visitors based on the information it has learned.
Pricing Plans
Remove Branding
USD29.00 / per month• Everything in Free Plan
• Teammate Management
• Custom Domain for Help Center
• Custom Domain for News Center
• Remove Web2Chat Branding
• Customizable Email Domain
• Priority Support
• 99% Uptime Guarantee
Growth (Aura AI)
USD19.00 / per month• Everything in Free Plan
• 2,000 message credits/month
• 11,000,000 characters/chatbot
• Up to 200 training web pages
• 10 file uploads
Business (Aura AI)
USD49.00 / per month• Everything in Free Plan
• 5,000 message credits/month
• Up to 2,000 training web pages
• 100 file uploads
Enterprise (Aura AI)
USD99.00 / per month• Everything in Free Plan
• 10,000 message credits/month
• Up to 10,000 training web pages
• 500 file uploads
Free
Free Plan• Website chat widget
• Shared inbox
• Unlimited conversations & history
• Email integration
• Knowledge base & News Center
• Ticketing System
• Lead Generation
• Workload management
• Multilingual Support (45+ languages)
• Consent Forms
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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