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Netomi

Implementation Consultant

Netomi's AI-powered platform automates customer service, increases efficiency, and improves customer satisfaction by integrating seamlessly with existing systems.

productremoteUSfull-time

Experience Requirements:

  • Overall Experience > 5-6 Years experience in Project Management preferably from a consulting organisation

  • Should have spent at least 2 years for a SaaS-based organisation conceptualising and deploying the solution

  • Understand basics of SQL and relational databases

  • Strong tool experience with JSON, Datadog, Postman, API Integrations

Other Requirements:

  • Articulate and possesses proficiency in client/stakeholder management

  • Strong communication skills both written and verbal

  • Ability to deliver under stressful conditions

  • Experience in implementation of SaaS products is a must

  • Basic or moderate understanding of NLP

Responsibilities:

  • Scope out projects and provide effort estimations and timelines in conjunction with sales and customer success managers

  • Participate in Discovery calls with customers and cross-functional team

  • Partners with CSMs to ensure successful delivery by leading technical project activities, including solution architecture design

  • Serves as architect on moderate to complex projects requiring integration with multiple products

  • Performs complex configuration, and troubleshooting of Netomi’s solution(s)

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Netomi

Product Manager

Netomi's AI-powered platform automates customer service, increases efficiency, and improves customer satisfaction by integrating seamlessly with existing systems.

producthybridGurugram, INfull-time

Education Requirements:

  • Bachelor’s degree in Business, Computer Science, Engineering, or a related field. MBA is a plus

Experience Requirements:

  • 4-6 years of product management experience

Other Requirements:

  • Strong experience working with large enterprise clients to manage complex requirements and deliver tailored solutions

  • Proven ability to lead cross-functional teams, driving LLM-powered products from ideation to delivery

  • Strong project management skills, ideally with experience in agile development

  • Excellent communication and presentation skills, with the ability to articulate technical concepts clearly and influence stakeholders

  • Exceptional analytical and problem-solving skills, with a passion for delivering innovation

  • Experience with AI, machine learning, or chatbot technologies

  • Background in innovation management, with a proven passion for developing and experimenting with new ideas

  • Ability to manage multiple projects simultaneously in a fast-paced environment

  • Deep knowledge of Large Language Models (LLMs), natural language processing (NLP), and related AI technologies

  • Hands-on experience with LLM platforms (e.g., OpenAI, GPT, BERT) and familiarity with applying these technologies in enterprise solutions

  • Strong understanding of SaaS platforms, with an emphasis on AI-driven product enhancements

Responsibilities:

  • Client Collaboration

  • Product Strategy

  • Feature Development (LLMs)

  • Internal Projects

  • Project Management

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