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Fracttal

Regional Customer Success Lead

Maximize asset availability and reduce maintenance costs with AI-powered predictive analytics, IoT monitoring, and a mobile-first CMMS for industrial teams.

operationshybridSantiago de Chile, CLfull-time

Benefits:

  • Autonomy and flexibility

  • Integrated well-being

  • Professional development support

  • Complementary health coverage

  • Life event support

Experience Requirements:

  • 4+ years in Customer Success or Account Management

  • 1+ year leading teams

  • Experience managing SaaS portfolios

Other Requirements:

  • Knowledge of KPIs (NRR, churn, CSAT)

  • Leadership and coaching skills

  • Data analysis capability

Responsibilities:

  • Lead CSMs in Southern Cone

  • Net Revenue Retention (NRR) growth

  • Manage strategic Enterprise accounts

  • Regional execution of adoption initiatives

  • Coordinate with Sales and Product teams

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