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Regional Customer Success Lead
Maximize asset availability and reduce maintenance costs with AI-powered predictive analytics, IoT monitoring, and a mobile-first CMMS for industrial teams.
Benefits:
Autonomy and flexibility
Integrated well-being
Professional development support
Complementary health coverage
Life event support
Experience Requirements:
4+ years in Customer Success or Account Management
1+ year leading teams
Experience managing SaaS portfolios
Other Requirements:
Knowledge of KPIs (NRR, churn, CSAT)
Leadership and coaching skills
Data analysis capability
Responsibilities:
Lead CSMs in Southern Cone
Net Revenue Retention (NRR) growth
Manage strategic Enterprise accounts
Regional execution of adoption initiatives
Coordinate with Sales and Product teams
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