Benefits:

• Choice of medical, dental, and vision insurance

• Flexible paid time off

• Home office stipend

• 401(k) or RRSP

• Paid parental leave

Experience Requirements:

• 5+ years of experience in customer onboarding, implementation, or success roles

• Experience within the SaaS or legaltech industries

• Demonstrated ability to manage end-to-end onboarding processes for enterprise clients

Other Requirements:

• Willingness to travel up to 50%

• Excellent verbal and written communication skills

• High technical aptitude with SaaS platforms

Responsibilities:

• Lead comprehensive onboarding sessions and live demos for new customers

• Facilitate smooth handoff from Sales to Customer Success

• Develop and deliver high-impact onboarding and training sessions

• Collaborate with cross-functional teams to ensure customer requirements are addressed

• Engage with key decision-makers to establish strategic success metrics