Benefits:

• Dynamic, growing company with plenty of room for creativity

• Direct impact on customer success

• Motivated team with an open, appreciative company culture

• Opportunities for professional and personal development

Experience Requirements:

• Several years of experience in Customer Success or Account Management

• Ideally in a SaaS environment

• Deep understanding of Subscription Management and related processes

Other Requirements:

• Excellent communication skills in German and English

• Strong interpersonal skills, particularly in dealing with decision-makers

• Analytical, solution-oriented mindset with high self-initiative

• Hands-on mentality to actively work on solutions

• Customer focus as a top priority

Responsibilities:

• In-depth customer management and proactively deriving solutions

• Building and maintaining long-term customer relationships

• Proactive consulting and support through regular business reviews

• Up- and cross-selling by identifying potential for additional services

• Effective stakeholder management and internal/external communication