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Customer Onboarding Specialist, Enterprise | West
Empower personal injury firms to maximize settlement values and streamline workflows with AI-powered demand drafting, medical analysis, and case intelligence.
Benefits:
Choice of medical, dental, and vision insurance
Flexible paid time off
Home office stipend
401(k) or RRSP
Paid parental leave
Experience Requirements:
5+ years of experience in customer onboarding, implementation, or success roles
Experience within the SaaS or legaltech industries
Demonstrated ability to manage end-to-end onboarding processes for enterprise clients
Other Requirements:
Willingness to travel up to 50%
Excellent verbal and written communication skills
High technical aptitude with SaaS platforms
Responsibilities:
Lead comprehensive onboarding sessions and live demos for new customers
Implement a structured onboarding process for enterprise clients
Develop and deliver training sessions on EvenUp's platform
Collaborate with cross-functional teams to address customer feedback
Engage with key decision-makers to establish strategic success metrics
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