XpressBot

Automate customer support and sales across WhatsApp, Instagram, and Telegram with a no-code visual builder, AI-driven replies, and integrated product catalogs.

Freemium chatbot building

Free plan available

₹300/mo

About XpressBot

XpressBot serves as a comprehensive communication and CRM platform designed to centralize business operations across major messaging channels, including WhatsApp, Facebook Messenger, Instagram, and Telegram. By utilizing the official WhatsApp Cloud API, the tool enables businesses to bypass traditional Business Service Providers (BSPs), reducing setup costs and providing direct access to Meta’s hosting services. The platform’s core functionality revolves around a visual, no-code drag-and-drop flow builder, allowing users to map out complex customer journeys and automated responses without writing a single line of code. This system provides a bird’s-eye view of bot interactions, facilitating the creation of highly engaging and personalized user experiences across multiple digital touchpoints. Beyond simple automated messaging, XpressBot integrates advanced AI capabilities through OpenAI’s language processing technology. This allows the bot to understand and respond to user inputs in a conversational manner, bridging the gap between rigid command-based responses and natural human interaction. For retail-focused businesses, the platform offers specialized tools like WhatsApp Catalogs and integrated eCommerce stores. These features allow customers to browse products, view details, and complete checkouts directly within the chat interface. Additionally, the platform functions as a mini-CRM and ERP solution, incorporating modules for human resource management (HRM), accounting, and lead segmentation to streamline internal business workflows. The tool is particularly suited for small to medium-sized enterprises (SMEs), e-commerce merchants using Shopify or WooCommerce, and customer support teams requiring a unified inbox. For developers, XpressBot provides robust API endpoints and webhook support, enabling deep integrations with third-party applications like Google Sheets, Typeform, and Elementor. This flexibility allows businesses to automate notifications, such as order confirmations or payment alerts, based on external data triggers. Team collaboration is managed through granular role assignments, ensuring that multiple agents can handle inquiries simultaneously while maintaining organized subscriber labels for targeted marketing campaigns. What distinguishes XpressBot from many competitors is its transparent pricing model and direct integration with the Meta ecosystem. While many platforms charge per-message fees on top of subscription costs, XpressBot users pay only the platform fee plus Meta’s own conversation-based charges, with the first 1,000 conversations each month being free. The inclusion of multi-channel management—covering Telegram group moderation alongside Instagram DM automation and Facebook Messenger bots—within a single interface provides a centralized hub that reduces the need for multiple disparate communication tools.

XpressBot pros & cons

Pros

Eliminates third-party BSP markup fees by connecting directly to Meta's Cloud API.
Provides a no-code visual interface suitable for non-technical small business owners.
Includes specialized eCommerce features like catalogs and in-chat checkout systems.
Supports multiple communication channels including Telegram group management.
Offers a forever free plan with basic CRM and messaging capabilities.

Cons

Live chat support and Zoho Assist are restricted to higher-tier Pro and Ultimate plans.
Facebook and Instagram automation features are excluded from the Enterprise and Pro tiers.
The basic free plan is limited to only 500 total contacts.
WhatsApp Cloud API does not support participation in group chats.

XpressBot use cases

E-commerce store owners can integrate Shopify via webhooks to automate order notifications and allow customers to browse products through WhatsApp Catalogs.
Customer support managers can deploy a unified team inbox to handle inquiries from Facebook, Instagram, and Telegram in one place with multi-agent support.
Digital marketers can create automated message sequences and broadcast campaigns to segmented subscriber lists based on specific user labels.
Developers can use API endpoints to connect external applications for automated WhatsApp template messaging and subscriber management.
Small business owners can utilize the built-in CRM and ERP modules to handle HR and accounting tasks alongside their customer communications.

XpressBot features

webhook and rest api endpoints
built-in crm and erp modules
unified multi-agent team inbox
integrated whatsapp product catalogs
multi-channel support for instagram, facebook, and telegram
openai-powered conversational bot replies
direct whatsapp cloud api integration
no-code visual drag and drop flow builder

XpressBot pricing

Is XpressBot free? Yes, XpressBot has a free plan, and paid plans start at ₹300 / month.

Free

1 Connected Account
Upto 1,000 Message API Calls
Upto 500 Contacts
Unlimited Broadcast Messages
1 Webhook Automation
1 Catalog Integration
1 Agent Support
ERP Solution Included

Enterprise

₹300 / month

1 Connected Account
Upto 30,000 Message API Calls
Upto 30,000 Contacts
Top Up Credits Available
3 Webhook Automations
3 Catalog Integrations
1 Agent Support
AI Bot Training

Pro

₹500 / month

4 Connected Accounts
Upto 50,000 Message API Calls
Upto 50,000 Contacts
Unlimited Telegram Group Management
4 Webhook Automations
4 Catalog Integrations
1 Agent Support
Live Chat Support

Ultimate

₹800 / month

4 Connected Accounts
Upto 80,000 Message API Calls
Upto 80,000 Contacts
Unlimited Facebook & Instagram Features
10 Agents Support
2 Website Webchats
REST API Access
Zoho Assist Support

XpressBot FAQs

What is the WhatsApp Cloud API and how does it benefit my business?

The WhatsApp Cloud API is a cloud-hosted version of the official API managed directly by Meta, allowing businesses to avoid hosting costs. It eliminates the need for middleman Business Service Providers, meaning you only pay Meta's conversation fees without additional per-message markups.

Can I use my existing WhatsApp number with the XpressBot platform?

Yes, existing numbers can be used, but you must first delete any existing WhatsApp personal or business app accounts associated with that number. Once disconnected, the number can be registered with the Meta developer portal for Cloud API use.

How does the AI Bot Reply feature work with OpenAI?

XpressBot integrates with OpenAI's language models to process and understand natural language inputs from customers. This allows the bot to provide personalized, human-like responses to queries instead of relying solely on keyword-triggered scripts.

What happens if my request for a verified green tick is rejected?

If rejected, you still retain full access to all WhatsApp API features and can continue messaging customers normally. You can reapply for the official business account status and green tick after a 30-day waiting period.

What are the requirements to start using the WhatsApp Cloud API?

To get started, you need a Meta Developer Account and a verified Meta Business Manager profile. Additionally, you must provide a phone number that is not currently registered with any personal or business WhatsApp applications.

Ratings & reviews

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