Symanto
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About
Symanto combines Language AI, Psychology, and Business Analytics to create intelligent solutions. It understands language, emotions, and motivations—turning human interactions into actionable business insights. Their AI-powered consumer and market intelligence uncovers the motivations that drive consumer buying decisions. They offer solutions for contact centers (SymantoAssist), segmentation, market insights, voice of customer, and custom solutions. Founded in 2010 in Nuremberg, Germany, Symanto aims to foster stronger relationships with customers, stakeholders, and employees.
Platform
Task
Features
• customer segmentation
• multilingual support (50+ languages)
• market intelligence
• business analytics
• voice of customer analysis
• contact center automation
• psychology-based ai
• language ai
FAQs
How does AI improve contact center efficiency?
AI improves contact center efficiency by automating routine tasks with chatbots and voice assistants, enabling faster resolutions and freeing agents for other key areas of the business.
What are the benefits of multilingual AI virtual agents?
Multilingual AI virtual agents allow businesses to connect with customers across the globe by communicating seamlessly in their preferred language.
What kind of data integrations do you support?
Our AI-powered contact center supports a wide range of data integrations to seamlessly connect with your existing systems, including CRMs like Salesforce and HubSpot.
Can AI-powered voice and chat bots handle complex queries?
Yes, AI-powered voice and chatbots are capable of handling complex queries with ease. Leveraging advanced Natural Language Processing (NLP) and machine learning algorithms.
Is your AI capable of providing personalised recommendations?
Absolutely. Using generative AI, our solution can analyse customer preferences and behaviours to deliver tailored suggestions, enhancing the overall customer experience.
What makes your generative AI different from other AI solutions?
Our generative AI is designed to provide highly personalised, context-aware conversations, allowing it to adapt and respond naturally to customer queries.
How does your AI learn and improve over time?
Our AI continuously learns from interactions through machine learning algorithms, refining its responses and understanding of customer intent.
How secure is our data used by your generative AI?
We prioritise data security and comply with industry standards such as GDPR and ISO. All customer data processed by our generative AI is securely stored and handled.
Job Opportunities
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