Sonero
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About
Sonero is an AI tool designed to improve customer relationships by providing insights from customer calls. It specializes in external, client-facing conversations, offering analytics to understand customer intent. The tool offers features like automated note-taking, transcriptions, speaker attribution, and extraction of conversation highlights such as customer Q&As and action items. It also aims to predict risk and preempt intent, identifying customer pain points and potential next steps. Additionally, Sonero provides audience sentiment analysis through facial expression and speech analysis, quantified meeting scores with specific recommendations for improvement, and integrates with tools like Zoom, Google Meet, Microsoft Teams, and others.
Platform
Task
Features
• analytics
• notes
• coaching
• speaker attribution
• full transcripts
• customer q&as extraction
• conversation highlights
• linked playback
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