Casca
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About
Casca is an AI-powered platform for the retail and banking sectors, specifically designed to increase sales by improving in-person customer interactions. It offers a suite of data collection and analytics tools, referred to as 'Manni,' for comprehensive Customer Experience (CX) monitoring and employee training. Casca brings the capabilities of call-center recording and analytics to physical store environments, allowing businesses to measure and improve customer service quality across various metrics. Its real-time big data and AI-powered CX analysis provide a foundation for dynamic, informed, and targeted training approaches, enabling continuous improvement coaching. The platform helps identify key interaction points like greetings, conversations, and closings, and analyze the Voice of Customer (VoC). Casca aims to provide a data-forward foundation for a new service paradigm, finding the humanity in the customer-employee interface.
Platform
Features
• interaction data collection and analysis
• optional recording archiving
• continuous improvement coaching
• comprehensive customer service quality assessment
• real-time big data insights
• ai-powered cx analysis
• in-store call-center recording and analytics
• cx monitoring and training
FAQs
What is Manni?
Manni is a suite of data collection and analytics tools for CX monitoring and training. It brings call-center recording and analytics in-store for the first time.
How does Manni help with training?
Manni Insights allows comprehensive assessment of customer service quality, providing real-time big data for dynamic, informed, and targeted training. AI-powered CX analysis supports continuous improvement coaching.
How long does it take to install?
Typically, a full installation of Manni devices in a single location takes less than half an hour.
Who has access to audio/CX data?
All data is confidential, accessible only by authorized client individuals. Audio data, if stored, is encrypted and securely located.
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