Smartsupp
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About
Smartsupp offers live chat, chatbots, and an AI Shopping Assistant (Mira AI) to boost online sales and customer satisfaction. Mira AI recommends products, answers questions, and offers 24/7 support. The platform integrates with e-commerce platforms and website builders, offering features like automated messages, lead generation, and team management.
Platform
Task
Features
• lead generation
• live chat
• chatbots
• ai shopping assistant
• teams of agents with user roles in pro plan and higher plans multi language in pro plan and higher plans multi language in pro plan and higher plans automatic segmentation in pro plan and hig
• unlimited agents
• automatic messages
• fb messenger integration
FAQs
How are Live chat conversations counted?
A Live chat conversation is any conversation between your visitor and agent. Only messages from your visitors, which you respond to are counted as a Live chat conversations.
How are Mira AI conversations counted?
One Mira AI conversation is any interaction between your visitor and the AI shopping assistant. New sessions, even from the same user, are counted separately.
How are chatbot conversations counted?
A chatbot conversation is any conversation between your visitor and the chatbot.
Can I try Mira AI for free?
We offer a free trial of Mira AI so you can test out all its features and see how it performs in real-world scenarios before making a decision.
Is it possible to buy Mira AI as a standalone product?
Yes, you can choose to use Mira AI as a standalone product. You will still have access to the free version of Smartsupp Live Chat, and you can upgrade at any time during your subscription.
What happens when I run out of conversations?
You can monitor the number of used conversations at the top of your dashboard. We will also notify you via email, when you hit certain limits.
Will my subscription renew automatically?
Once you add your card to our system, you won’t have to worry about your next payments. Payment will be deducted automatically according to your billing period (monthly or yearly).
What types of cards do you accept?
We accept payment via Stripe that supports the following cards: Visa, Mastercard, American Express, and China UnionPay.
Are there any limits for Mira AI testing?
Yes, there are fair usage limits for testing and configuring Mira AI through the dashboard, as well as for the size of product feeds and website scrapes, to prevent misuse and fraud.
My payment was not successful. What should I do?
If your payment fails, ensure you don’t have a limit for online transactions and that your card is still valid. Then, try clearing cookies and site data in your browser—it can work wonders!
Do you provide any discounts?
With our yearly packages, you can save up to 30%. From time to time we also offer discounts during special promotions.
In which currencies can I pay?
We are open to users from different countries, so we offer payments in four currencies: CZK, EUR, USD, and PLN.
How can I change my currency?
To change your currency, simply contact our support via chat in your dashboard, and we will be happy to help you.
How can I downgrade my package?
If you want to downgrade your package, please contact our support via chat in your dashboard.
Pricing Plans
Standard
USD14.00 / per month• Everything in Free
• Chatbots for automations
• Chatbots for lead generation
• Basic statistics
• Office hours
• Customer satisfaction rating
• Engage visitors
Pro
USD24.00 / per month• Includes Standard
• Teams of agents
• User roles
• Multi language
• Automatic segmentation
• Advanced branding options
• Detailed team statistics
Ultimate
USD239.00 / per month• Everything in Pro
• AI engage chatbot
• Chatbot set-up by specialist
• Dedicated account manager
• API & data exports
• Payment via wire transfer
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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