Servicely
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About
Servicely is an AI-powered service management platform designed to streamline operations and enhance customer and employee experiences. It uses self-learning AI to automate workflows, reducing manual tasks and improving efficiency. The platform offers a low-code environment for building and automating complex processes, providing a single point of visibility across the entire business. Servicely is focused on improving workflow efficiency, reducing costs, and increasing agility for mid-sized enterprises. It boasts fast implementation (5-10 days) and a measurable ROI within weeks. The platform includes applications for IT Service Management, AI-Powered Workflow Platform, Telecoms Service Management, Enterprise Service Management, and Sofi for ServiceNow.
Platform
Features
• fast implementation
• low-code platform
• self-learning ai
• full visibility across business functions
• application of service management processes
• intelligent self-service
FAQs
What is AI Service Management (AISM)?
AI Service Management is the application of artificial intelligence (AI) to service management, also known as ITSM. An AI-powered service management platform can be utilised to deliver accelerated workflows, simplified operations and greatly enhanced customer and employee experiences with the help of AI. Servicely is an AI services management company that powers improvements in: workflow automation, ITIL, ITSM and service desk workflows.
What is ITSM and ITIL?
IT Service Management (ITSM) lets you manage service and information requests, while Information Technology Infrastructure Library (ITIL) processes work to align departments and let your workflow become more effective. Servicely’s AI-powered solutions boost productivity with a low-code platform that enables developers to create and automate workflows faster and employees to achieve their goals more easily.
How does AI improve workflow?
AI can improve workflow automation to everyday business in a number of ways. AI can improve workflow by reducing the number of manual tasks, allow employees to build out low-code workflows, gather data to empower service agents, employees and customers as relevant to self service. This allows businesses to get more done in less time, and often with improved accuracy. We provide AI-powered workflow optimisation that helps to reduce service costs by up to 50%.
Does Servicely use AI?
We provide AI-powered self-service automation for ServiceNow. Switch to an AI-powered service desk to reduce overload and provide employees and customers with more accurate information.
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