Levity
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About
Levity is an AI-powered automation hub designed to help logistics companies transform their high-volume email operations into a strategic advantage. By processing millions of emails, the platform identifies repetitive patterns and manual bottlenecks that typically slow down logistics teams. It serves as a central point for structuring unstructured communication, allowing businesses to bridge the gap between chaotic inbox data and structured operational records. The primary goal is to free up human workers from transactional tasks so they can focus on more strategic, empathy-driven work. The platform's functionality is built around four core modules: Inbox Analytics, Automation Flows, Human-in-the-loop (HITL), and Feedback Management. Analytics allow users to "chat with their data" and spot automation potential using natural language queries. Once potential is identified, users can build custom AI flows to handle specific logistics use cases such as spot quoting, booking amendments, or track-and-trace requests. To ensure reliability, the Human-in-the-loop feature allows team members to review AI decisions where necessary, while the Feedback Management system captures tickets for continuous model improvement. Levity is ideally suited for freight forwarders, logistics providers, and global supply chain operations that deal with massive amounts of daily communication. It is particularly effective for teams that need to coordinate between operations, IT, and product departments. Because the tool is designed for enterprise environments, it offers a high level of governance and visibility, ensuring that AI automations are not just "black boxes" but transparent, manageable processes. What sets Levity apart is its deep specialization in the logistics sector and its focus on unstructured email data. While many automation tools focus on simple API-to-API transfers, Levity handles the complexity of natural language in a high-stakes industry. The platform combines advanced AI with practical human oversight tools and dedicated solutions engineering support, ensuring that automations are successfully rolled out into production environments rather than remaining as simple pilots.
Pros & Cons
ISO 27001 and SOC 2 Type I certified for enterprise-grade security.
Supports human-in-the-loop oversight to ensure accuracy in automated decisions.
Specialized features for logistics like spot quoting and track-and-trace analytics.
Capable of processing high volumes, with over 100 million emails handled to date.
Offers dedicated implementation specialists for complex production rollouts.
Pricing information is not publicly listed and requires a demo request.
Focused primarily on logistics, which may limit utility for other industries.
Requires a setup phase involving experts for complex custom integrations.
The website does not offer a self-service free trial for immediate testing.
Use Cases
Logistics operations managers can use Inbox Analytics to identify repetitive email requests and bottlenecks in their daily workflow.
Freight forwarding teams can automate the spot quoting process, turning incoming email requests into structured data for faster response times.
Customer service representatives in logistics can utilize track-and-trace automation to handle status inquiries without manual data entry.
Operations teams can implement human-in-the-loop workflows to verify AI-processed booking confirmations before they reach the final system.
IT departments can use the Feedback Management system to capture and prioritize AI improvement tickets based on real-world performance.
Platform
Features
• human-in-the-loop
• iso 27001 certification
• workflow governance
• custom integration building
• natural language data chat
• feedback management
• automation flows
• inbox analytics
FAQs
What industries is Levity specifically built for?
Levity is specifically designed for the logistics and freight forwarding sectors. It helps teams manage complex communication workflows including spot quoting, booking, and track-and-trace operations.
How does Levity handle AI errors or low-confidence decisions?
The platform includes a "Human in the Loop" feature that allows users to review and correct AI decisions directly. This ensures that high-impact workflows remain accurate while providing feedback to improve the AI over time.
Is Levity secure enough for large-scale enterprise data?
Yes, Levity maintains high security standards including ISO 27001 certification and SOC 2 Type I certification. They are also fully GDPR compliant, ensuring privacy for European data subjects.
Can I integrate Levity with my existing logistics software?
Yes, Levity is designed to connect seamlessly with existing tools. They also offer a dedicated solutions engineering team to help build custom integrations for complex production rollouts.
Does Levity provide visibility into automation performance?
The platform features a "Control Tower" and Inbox Analytics dashboard. These tools allow users to monitor email volume, track automation impact, and identify new high-impact workflows worth automating.
Pricing Plans
Enterprise
Unknown Price• Custom AI Flow Building
• Inbox Analytics
• Human-in-the-loop Verification
• Feedback Management
• Solutions Engineering Support
• ISO 27001 & SOC2 Security
• GDPR Compliance
• Custom Integrations
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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