Chatness
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About
Chatness is an AI-powered Intercom alternative that significantly enhances customer service while simultaneously reducing operational costs. It empowers businesses to automate various tasks across sales, marketing, and support, enabling the creation of custom chatbots in minutes. The Chatness Widget, a lightweight companion for support requests (under 150kb on a global CDN), integrates seamlessly with any website or app. It supports both anonymous and authenticated users, collects leads, and provides support escalation and notifications. Users can trigger custom automations, upload rich media (images, videos, documents), and access user feedback and statistics. Chatness also offers a Restful API and SDKs for custom authentication, along with comprehensive branding customizations. Setup is quick: sign up, load the widget via script tag or npm, create custom chat tools for automations and lead collection, and integrate with popular platforms like Discord, Facebook Messenger, Google Calendar, and WhatsApp.
Platform
Task
Features
• support escalation and notifications
• collect leads and contacts by default
• works with anonymous and authenticated users
• integrates with any website or app
• comprehensive set of branding customizations
• user feedback and statistics
• upload images, videos and documents
• trigger custom automations in inference time
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