Infosys Ignites Enterprise AI with Agentic AI Foundry for Autonomous Productivity Gains

Infosys has launched the Agentic AI Foundry, a new offering within its Topaz suite, designed to accelerate the development and deployment of AI agents for enterprises.[1][2][3] This initiative aims to help businesses integrate AI across their operations, from customer service to finance and IT, by providing pre-built, customizable, and scalable AI tools.[1] The foundry is focused on enabling companies to build and deploy these AI agents rapidly and responsibly, emphasizing real-world applications and fostering long-term innovation.[1][3]

Agentic AI systems represent a significant step beyond traditional AI, as they are designed to act autonomously to achieve specific goals, adapt to changing circumstances, engage in complex reasoning, and execute tasks with minimal human intervention.[4][5][6] These AI agents can analyze problems, develop strategies, and act upon them based on preset objectives.[4] Infosys's Agentic AI Foundry is positioned to help enterprises leverage these capabilities to transform their business processes, make critical decisions more quickly, and potentially achieve exponential gains in productivity.[7][8][3] The foundry provides a library of reusable components and a growing repository of pre-built horizontal and vertical AI agents, allowing organizations to discover, develop, deploy, monitor, and measure their AI initiatives effectively.[3] Enterprises can integrate these agents into their existing in-house systems or third-party platforms, offering flexibility and speeding up the implementation of AI solutions.[1][3]

The launch comes at a time when businesses are increasingly looking to move beyond AI experimentation and scale AI to achieve tangible business outcomes.[9][10] Research from the Infosys Knowledge Institute indicates a significant shift in this direction, with a growing percentage of AI use cases delivering on their business objectives.[9][10][11] The Agentic AI Foundry aims to further this trend by providing a strategic roadmap for enterprises to adopt AI agents responsibly and ethically.[12][3] An open architecture is a key feature, designed to prevent technology lock-in and ensure that the platform can accommodate future advancements in AI.[3] Infosys has highlighted the foundry's focus on interoperability and cost-efficiency as factors that make it a sustainable investment for businesses looking to scale their AI capabilities.[3] Early applications of the foundry have reportedly yielded significant results; for instance, Infosys's own finance team automated invoice processing using AI agents, leading to a productivity improvement of over 50%.[1] For a technology client, the deployment of a continuous learning deep research agent reportedly reduced support resolution times by up to 50% and enhanced customer satisfaction by 24%.[7][8][1] Another service company automated complex audit processes, improving financial record integrity.[7][8][1]

A core component of the Agentic AI Foundry is its connection to Infosys Topaz, the company's AI-first set of services, solutions, and platforms leveraging generative AI technologies.[13][14][1] The foundry delivers both vertical AI agents, tailored for specific industries, and horizontal skills applicable across different sectors.[13] Infosys has been developing industry-specific playbooks based on verticalized blueprints and strategic AI value map analysis, initially focusing on six key industries: communications, finance, healthcare, insurance, manufacturing, and retail.[13] This industry-specific approach extends to the development of small language models (SLMs) within Topaz, such as the Infosys Topaz BankingSLM and Infosys Topaz ITOpsSLM, which are built on the Nvidia AI Stack.[13][15] These SLMs are designed to allow clients to use their own data on top of pre-built models.[16][15] The emphasis on responsible AI is another critical aspect of the foundry and Infosys's broader AI strategy.[17][12] The company has contributed its Responsible AI Toolkit, part of Infosys Topaz, to open source projects with the Linux Foundation Networking to advance responsible AI principles.[18][19][14] This toolkit offers guardrails to detect and mitigate AI risks such as bias, privacy breaches, and harmful content, while enhancing model transparency.[18][19][17][14][20] The Agentic AI Foundry is designed to incorporate these responsible AI principles, providing an ethical pathway for AI adoption.[12][3]

The introduction of the Agentic AI Foundry signals Infosys's commitment to an AI-first strategy and its recognition of agentic AI as a critical driver of business model transformation.[9][21][22] The company believes that agentic AI is key to reshaping processes and technical infrastructures within enterprises.[9] As businesses grapple with challenges like fragmented data, the need for robust data governance, and upskilling their workforce for AI adoption, initiatives like the Agentic AI Foundry aim to provide a more structured and accelerated path.[23][24] The foundry model itself suggests a dual approach of an "AI foundry" for experimentation and incubation of new AI technologies and an "AI factory" to turn successful concepts into scalable products and platforms.[25][26] This approach is intended to help organizations move from AI possibilities to practical, value-driven implementations.[27] Industry analysts note that the line between human capabilities and AI-powered software is blurring, and the impact on IT and business services will be profound, making such initiatives critical for enterprises.[1] By providing tools for building and deploying AI agents, along with frameworks for responsible use and industry-specific customization, Infosys aims to empower businesses to innovate faster and operate more intelligently in an evolving digital landscape.[1]