Wallu
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About
Wallu is a customizable AI chatbot designed to automate customer support on Discord servers. It can answer user questions based on knowledge sources, automate support tickets, and provide instant answers 24/7. Wallu supports multiple knowledge sources, including documents, websites, and Discord channel history. It understands over 50 languages and can be customized to fit server needs. The admin panel allows fine-tuned control of channels, documents, and FAQs. Wallu aims to reduce support costs, free up staff time, and improve user experience with fast and consistent support responses.
Platform
Features
• multilingual support
• instant support
• customizable bot
• automated faq responses
• dedicated ai support
• no @mentions needed
• ai ticket automation
• multiple knowledge sources
FAQs
Do you offer a free plan?
Yes, we offer a limited free plan for personal and small servers. It includes up to 10 FAQs, unlimited FAQ answers, 50,000 monthly credits (around 50 Lite AI answers), and support for 50+ languages. To get started with our free plan, simply [invite Wallu](/invite) to your server.
What are credits?
The AI consumes credits when answering questions. Longer answers and more advanced features consume more credits. Sometimes the bot will consume credits just to consider whether it should answer a question. On average you get one answer for every ~800 credits (or ~7000 with Advanced AI).
What is the difference between Lite AI and Advanced AI?
You can choose between AI models: Lite AI is fast and more basic - good for basic support tasks. Advanced AI is a lot more intelligence and powerful and consumes 5-10x more credits - excellent for more complex issues.
Are plans user specific or server specific?
The plan is only for one server and all staff members can access the bot's panel. Make sure you purchase the plan on the correct server (or ask us to transfer it)
Do you offer services to set up the bot and monthly maintenance?
Yes, we offer a one-time setup service for 149€ (includes setting up everything, adding documents, settings, bot behavior etc. ➜ up to ~2 hours of work) and a monthly maintenance service for 99€/month (keeping the documents up to date, improving and adjusting the bot and highest priority for your suggestions). Contact us for more information.
Why credits instead of limiting the number of answers?
By using credits, we can offer flexible pricing for different use cases. We can add new (optional) features and settings without changing pricing or making it extra complex to compare plans. You won't be paying more because someone else wants the bot to write 2 page answers for every question and we will still let them do that (it just consumes more credits for them)!
What happens if I run out of credits?
The bot will no longer search your documents for an answer. However, FAQs and linking to previous similar questions will still work.
Can I change plans or cancel it?
Yes, you can cancel, downgrade or upgrade at any time. The payment will be prorated so you only pay the difference.
Can I get a refund?
You can contact us for a refund up to 30 days after the purchase if you're not satisfied with the bot.
What payment methods do you accept?
We use Stripe and Paddle for payments. They offer tons of options (cards, PayPal). Currently, cryptocurrencies are not supported but we're looking into it.
How does the Unlimited plan work?
With the unlimited plan the bot will keep using Lite AI model even after you run out of credits so it never stops answering. Features that use Advanced AI (such as image analysis and when Advanced AI is selected) will use credits as usual. There's a theoretical limit that no one has yet hit and we will increase it in case you get close to it (it is there to avoid any accidents like bugs from causing huge bills to us). There are still some limits when using the API.
Pricing Plans
Premium
€4.58 / per month• Add up to 50 FAQs
• 500,000 monthly credits
• About 500 Lite AI (Fast & Basic) answers
• ...or 50 Advanced AI (deeper & intelligent) answers
Custom Bot
€12.49 / per month• All premium plan features and...
• Add up to 200 FAQs
• Custom Discord Bot
• Custom avatar, name etc.
• 1,500,000 monthly credits
• About 1 500 Lite AI answers or 150 Advanced AI answers
Professional
€23.25 / per month• All custom bot plan features and...
• Add unlimited FAQs
• 10,000,000 monthly credits
• About 10 000 Lite AI answers or 1 000 Advanced AI answers
Unlimited
€79.00 / per month• All professional plan features and...
• Priority support
• 50,000,000 monthly credits
• Unlimited Lite AI answers after monthly credits
• Unlimited Lite AI answers and 5 000 Advanced AI answers
Enterprise
Unknown Price• All unlimited plan features and...
• Personalized priority support
• Custom onboarding & implementation
• Enhanced privacy controls
• Flexible data retention policies
• Self-hosting options
• Custom integrations
• SLA guarantees
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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