Voxo
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About
Voxo is an AI tool dedicated to extracting actionable insights from conversations. The company actively works to comply with the EU's AI Act, promoting an ethical, responsible, and trustworthy AI landscape. Voxo places high importance on data privacy and security, fully adhering to GDPR standards. This includes implementing robust measures such as advanced encryption, regular security audits, strict access controls, and continuous staff training. Voxo also ensures transparent management of sub-processors like Amazon Web Services, Intercom, and Microsoft, all within the EU/EEA. The platform features comprehensive continuity plans, redundancy systems, encryption protocols, and multi-layered backup strategies to guarantee uninterrupted, secure, and reliable service. Users can request data extracts and benefit from a dedicated incident management process, ensuring data integrity and availability.
Platform
Features
• advanced data encryption
• dedicated incident management
• actionable conversation insights
• eu ai act compliance
• transparent sub-processor management
• comprehensive data backup
• redundant infrastructure
• gdpr-compliant data protection
FAQs
What is Voxo's stance on the AI Act?
Voxo actively works to comply with the EU's AI Act, promoting an ethical, responsible, and trustworthy AI landscape, and plans to join the EU Commission's AI Pact.
How does Voxo handle privacy and GDPR?
Voxo is deeply committed to protecting personal data, fully complying with GDPR standards through advanced encryption, regular security audits, strict access controls, and staff training.
What sub-processors does Voxo use?
Voxo rigorously selects sub-processors like Amazon Web Services, Intercom, and Microsoft, ensuring they meet strict data protection, security, and GDPR compliance criteria within the EU/EEA.
How can I request a data extract from Voxo?
Customers can request a summary of their personal data stored by Voxo by emailing support@voxo.ai with their full name and associated email address for identification.
Does Voxo have an incident management process?
Yes, Voxo has a robust process for incident management focused on rapid detection, effective response, and thorough resolution to ensure data security and operational integrity.
What types of cookies does Voxo use?
Voxo uses strictly necessary cookies for website functionality and analytics cookies to understand how the site is used, collecting insights on visitor behavior.
How can I control cookies on Voxo's website?
You can set preferences via the cookie banner, click "Cookie Preferences" on the banner, use the "Manage cookies" link at the bottom, or adjust settings in your web browser.
What is Voxo's Privacy Policy?
Voxo's Privacy Policy details its approach to collecting, using, and disclosing personal data for its website and platform, ensuring compliance with data protection laws.
What is Voxo's Continuity Plan?
Voxo has an extensive continuity plan to ensure business resilience and stability during various scenarios, guaranteeing reliable and consistent service to customers without interruption.
How does Voxo ensure redundancy?
Voxo uses redundancy with dual systems, geographical distribution of data centers, regular testing, and continuous monitoring to ensure high availability and uninterrupted service.
How does Voxo use encryption?
Voxo implements robust encryption protocols, including SSL technology and application-layer security features, to protect sensitive user data, communication, and stored files from unauthorized access.
What is Voxo's backup strategy?
Voxo employs a comprehensive, multi-layered backup strategy, regularly creating copies of critical data stored securely in multiple locations (on-site and cloud) for rapid recovery and minimal downtime.
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