UserCall
Click to visit website
About
UserCall is an AI-powered tool that helps you gain deeper and faster user insights through AI agent moderated 1:1 voice interviews and qualitative analysis. It automates user interviews at scale, providing 10x deeper qualitative insights than surveys with smart follow-up questions. UserCall saves you time by turning interview transcripts and user data into structured, decision-ready insights, summaries and patterns that are easily customizable. It supports multi-language and cross-cultural research, thematic analysis & pattern recognition, and improved customer satisfaction & net promoter scores.
Platform
Task
Features
• hundreds of qualitative interviews instantly across multiple user segments
• automated insights & thematic analysis on your qualitative data
• 10x deeper customer insights instantly at scale
• data visualization & reports—make insights easily shareable and actionable
• instant qualitative analysis—ai surfaces key themes, patterns & trends
• automated interviews—users participate on their own time
• deep engagement via voice w/ smart follow-up questions & probing
• voice conversations rich with user emotions, nuance and intent
FAQs
Is this meant to replace user interviews or surveys? 📝
Not necessarily. Real human to human user interviews will always be one the most powerful ways to gain insights from your customers. And surveys are great for more quantitative studies. Usercall is meant to provide a fast and easy way to get deep user feedback at the countless scale of surveys but 10x deeper insights—so your team can learn and iterate more quickly and frequently.
**Does AI really understand qualitative data?** 💬
A highly skilled researcher with much context and experience can likely spot nuanced insights better than AI. However, it can take days of manual work to dig through interview transcripts to get to these nuanced insights. And we know the cookie-cutter responses you might get from dumping data to chatGPT isn't sufficient.
**Can I customize how AI tags and analyzes data? 📊**
Absolutely! You can set **custom themes, tags, and filters** to align AI analysis with your specific research goals. You can also chat with your qualitative data with Usercall's Q&A feature and get detailed analysis such as frequency analysis, tag/theme summaries with supporting user quotes/excerpts and much more.
How long are the AI agent moderated voice user interviews? ⏳
Usercall interviews can last anywhere from a few minutes to 30 minutes or more. Similar to surveys, participants can feel fatigued if the interview lasts too long. And if the goals for the interview are clear, short interviews can provide immense value. In fact, you can gain 10x or more deeper and valuable user insights and sentiments from a handful of 5minute interview recordings than 100 survey responses.
How natural is talking with the AI interview agent? How will my users react? 💬
Usercall's AI agents are designed and optimized to facilitate natural, conversational interactions. Latency in responses, turn-taking and interruptions are orchestrated with optimized constantly with the most up-to-date voice and LLM technologies—to ensure that users find the experience intuitive and similar to speaking with a human interviewer.
What kind of follow-up questions can the AI agent ask during interviews? 🧐
UserCall can ask pertinent follow-up questions that are derived from the user responses to uncover specific pain points, job-to-be-done, underlying desires and user experience issues. These follow-up questions help to uncover deep, valuable insights about customer needs which are crucial for product and business development and improvement.
How does UserCall minimize bias in interviews? ✅
UserCall minimizes bias in interviews by applying training that avoids leading or suggestive prompts while formulating questions. This approach ensures the neutrality of follow-up enquiries, and ensures a more objective understanding of user responses based on facts and past experiences than purely subjective opinions.
What is the process of setting up UserCall link for voice user interviews? ⚙️
To set up UserCall link for AI voice user interviews, you just need to enter some basic details about the product, brand and any learning goals and questions for the AI agent to follow. Once this step is completed, UserCall can conduct the interviews at scale and provide you with conversation summaries, audio transcripts and user insights to apply to improve your product's desirability.
How do I share the AI interviewer link to my users? 🔗
Just like a survey link, you can share your branded link in any place where your users interact with you the most. That could be in emails, on your app or website, social media..etc. If you are concerned about getting enough conversions of users who complete the interview, you can provide simple incentives like free credits, gift cards and other benefits that might best suit them.
Do you offer user recruiting or user research panel? 🌎
Yes. We are working with a global panel with 3M+ trusted consumer and b2b professional participants—that you can target by location, job title, industry, demographics and more. [Contact us](mailto:junu@usercall.co?subject=Question%20from%20Usercall%20Website) for details
Can the agent speak in other languages or personalities? 🇺🇸🇩🇪🇮🇳🇪🇸🇵🇹🇬🇧🇧🇷
Yes. We can customize your AI agent to speak a specific language or accent(ndi, German, Spanish, Portugese, English with dozens of accents..etc) as well as allow you to choose from hundreds of AI voices and personalities. [Contact us](mailto:junu@usercall.co?subject=Question%20from%20Usercall%20Website) for details.
Pricing Plans
Lite plan
$69.00 / /mo• Up to 12 call recordings per month
• Max 9 minute interviews
• Up to 2 interview links
• Customizable interview questions and learning goals
• Full call transcripts w/ summaries
• Custom branded interview links
• Customizable voices & languages
• Purchasable additional recordings
Core plan
$159.00 / /mo• Up to 30 call recordings per month
• Max 12 minute interviews
• Up to 5 interview links
• Custom LLM model options
• Outbound phone calling option (at additional cost)
• Plus everything in Lite plan
Enterprise plan
Unknown Price• Custom seats
• Custom call minutes per month
• Custom call time limits
• Custom integrations & features
• Plus everything in Core plan
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
Alternatives
zenAI
AI-led user interview tool that automates the process of user interviews to understand user needs more quickly and accurately, accelerating your PMF.
View Details
Pansophic
Pansophic automates user interviews using AI agents. Get 24/7 multilingual support and scalable feedback analysis with consistent, unbiased results. Train, test, share, and review responses efficiently.
View DetailsFeatured Tools
Songmeaning
Songmeaning uses AI to reveal the stories and meanings behind song lyrics. It offers lyric translation and AI music generation.
View Details
Whisper Notes
Offline AI speech-to-text transcription app using Whisper AI. Supports 80+ languages, audio file import, and offers lifetime access with a one-time purchase. Available for iOS and macOS.
View Details
GitGab
Connects Github repos and local files to AI models (ChatGPT, Claude, Gemini) for coding tasks like implementing features, finding bugs, writing docs, and optimization.
View Details
nuptials.ai
nuptials.ai is an AI wedding planning partner, offering timeline planning, budget optimization, vendor matching, and a 24/7 planning assistant to help plan your perfect day.
View Details
Make-A-Craft
Make-A-Craft helps you discover craft ideas tailored to your child's age and interests, using materials you already have at home.
View DetailsPixelfox AI
Free online AI photo editor with comprehensive tools for image, face/body, and text. Features include background/object removal, upscaling, face swap, and AI image generation. No sign-up needed, unlimited use for free, fast results.
View Details
Smart Cookie Trivia
Smart Cookie Trivia is a platform offering a wide variety of trivia questions across numerous categories to help users play trivia, explore different topics, and expand their knowledge.
View Details
Code2Docs
AI-powered code documentation generator. Integrates with GitHub. Automates creation of usage guides, API docs, and testing instructions.
View Details