Symbl.ai
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About
Symbl.ai is a platform that uses AI to understand and analyze human conversations across various formats like audio, video, and text. It offers features such as call scoring, real-time assistance, meeting note generation, and compliance monitoring. The platform is powered by Nebula, a large language model (LLM) specialized in understanding multi-party conversations. Symbl provides APIs for programmatic access and a playground for testing without coding.
Platform
Features
• meeting notes
• intent detection
• search
• compliance
• call scoring
• summary reports generation
• questions & answers
• real-time assist
FAQs
What does Symbl do?
Symbl builds understanding and generative AI that comprehends human conversations, giving machines the ability to understand communications better than humans. Our platform, with state-of-the-art AI and generative AI models, enables businesses to analyze multi-party conversations with AI capabilities in both real-time and asynchronously.
What can I use the Symbl platform for?
The Symbl.ai platform provides generative AI capabilities for conversations with scale and security. Through the platform, you can extract actionable insights from unstructured human conversations across multiple formats – audio, video, and text. You can also perform generative tasks such as creating summary reports, drafting emails, identifying and recommending resolutions to customer issues among many others.
How does Symbl’s generative AI technology work?
The Generative Artificial Intelligence technology is powered by Nebula, a large language model (LLM). By providing a conversation transcript along with an instruction or question as an input, Nebula can generate responses and perform tasks pertaining to the conversation as an output.
How can I use Symbl for my use cases?
Depending on the instructions and questions used in prompts and the type of conversation, Symbl can be used for a variety of use cases. Common use cases include generating meeting notes, providing real time assist, ensuring compliance, evaluating call scores and much more.
Who can use Symbl?
Symbl has a wide range of users including AI / ML engineers, business decision makers, product teams, sales reps, support agents, and compliance experts and more. Symbl’s large language model and conversation understanding features can be applied across multiple domains and use cases wherever conversation is the primary mode of interaction.
Do I need to know how to code to use Symbl?
We provide two (2) options to interact with the platform and Nebula – using the ‘Playground’ or through APIs. The Playground allows you to test the model and features without writing code, while the APIs enables you to interact with the model programmatically. Additionally, to use the Nebula embedding model, you can access the Embedding API. Learn more here: https://docs.symbl.ai/docs/nebula-embedding-api
What is Nebula?
Nebula is Symbl’s large language model for understanding human conversations. Nebula’s architecture and training are tailored for conversation-centric tasks.
How is it different from other LLMs like ChatGPT?
Nebula is trained for multi-party human conversation understanding and excels at modeling the nuanced details of a conversation and performing tasks on the conversation better than general purpose LLMs like ChatGPT.
What can I use Nebula for?
Nebula can be used for a number of generative tasks such as creating summaries, follow-up questions, drafting emails, issues to review, qualify sales leads, identify and recommend resolutions to customer issues etc, among others.
What are the technical capabilities of Nebula?
Nebula is based on the Transformer architecture and its attention mechanism, which allows it to weigh the importance of different words in the given conversation.
What data has Nebula been trained on?
Nebula has been pre-trained on a filtered, deduplicated high-quality dataset consisting of 1T tokens and fine-tuned on a dataset curated from 100K+ conversations from the business domain, representing a multitude of conversation tasks.
What is the Nebula Embedding API used for?
Nebula Embedding API is optimized for calculating vector representations of conversation data. Using this, you can build custom search and index experiences over your own business specific data.
How can I access Nebula?
You can interact with Nebula using the Model Playground or the Model API. The Playground allows you to test the model with conversations and tasks without writing code, while the Model API enables you to interact with the model programmatically. Sign up for access to the Nebula Playground here: https://info.symbl.ai/Nebula_Private_Beta.html?_ga=2.145338036.1845171533.1695007225-1041561215.1690921002&_gl=1*1s8w1r*_ga*MTA0MTU2MTIxNS4xNjkwOTIxMDAy*_ga*FNgwP7CES4*MTY5NTA0NDcyNi4xMTkuMS4xNjk1MDQ0NzI2LjAuMC4w
What are the different Symbl APIs that can be consumed?
Symbl’s REST API portfolio contains ‘Generative’ APIs (e.g. Call Score, Summary) that can generate an output from an uploaded conversation and ‘Understanding’ APIs (e.g. Transcription, Entities, Sentiment, Redaction, Tracker etc.) that can provide specialized conversation intelligence.
How do I use the conversation APIs?
You can send conversation data to Symbl.ai in real-time via Streaming API or Telephony API and asynchronously using Async API. After processing a conversation, you can use specialized conversation intelligence features such as ‘Speech to Text’, ‘Topics’, ‘Trackers’, and ‘Action Items’ or generate a customizable UI.
Pricing Plans
Free
Free Plan• Audio/Video: Up to 1,000 mins
• Text: Up to 10,000 words
• Call Score API: Up to 50 criteria
• Real Time Assist API: Up to 5 minutes
• Concurrency: Up to 5 concurrent connections
PayG
Unknown Price• Audio/Video: Variable pricing based on usage
• Text: Variable pricing based on usage
• Call Score API: $0.10/criteria per conversation
• Real Time Assist API: Up to 5 minutes
• Concurrency: Up to 50
Enterprise
Unknown Price• High volume usage discounts
• Custom concurrency
• Nebula Model API access at scale
• Enterprise support & SLAs
• Deploy in private environment
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
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