Sprinklr
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About
Sprinklr is a Unified Customer Experience Management (Unified-CXM) platform that helps enterprises manage customer interactions across various channels. It offers AI-powered solutions for customer service, social media management, insights, and marketing. Key features include a unified platform, next-gen AI, and enterprise-grade security. Sprinklr's AI capabilities are used in agent assist, quality management, conversational AI chatbots, and analytics. It provides omnichannel coverage, connecting to 30+ channels.
Platform
Features
• omnichannel coverage
• unified platform
• enterprise-grade
• conversational ai chatbots
• built-in premium analytics
• ai-powered quality management
• generative ai-powered agent assist
• next-gen ai
Pricing Plans
Enterprise
Unknown Price• Channel-less Service
• Seamless context switch for customers
• Concurrent case handling for agents
• Blended Contact Center
• LiveChat
• Unified Agent Desktop
• Generative AI-powered Agent Assist
• Omni-channel routing
• Knowledge base for agents
• Quality management Conversational Analytics Reporting and Analytics Workforce Management Service Command Center
Job Opportunities
There are currently no job postings for this AI tool.
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