Recontract
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About
Recontract uses AI to monitor calls for compliance, agent performance, and predicting customer behavior. It integrates with various recording softwares (e.g., Exotel, Zoominfo, Dialpad, Kaleyra) to import calls, allowing users to define call scripts and quality parameters. The AI then audits calls, providing insights into agent behavior, compliance, and customers. Features include automatically detecting violations and critical errors, tracking agent performance, analyzing every call to suggest improvements, predicting borrower behavior to optimize collection strategies, and searching across thousands of recordings. Future development includes AI voice agents for automated customer calls.
Platform
Task
Features
• automatically detect violations
• analyze every call
• track agent performance
• search everything with proper citations
• predict borrower behavior with ai
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