Quensus LeakNet & FlowReporter
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About
Quensus offers a suite of AI-powered water management solutions, including LeakNet and FlowReporter, designed to prevent water damage and reduce water bills. LeakNet uses sensors and valves to detect leaks and automatically shut off the water supply. FlowReporter provides real-time monitoring of water consumption and sends alerts for unusual usage patterns. Both systems can integrate with existing plumbing infrastructure, making them easily adaptable to a wide range of properties, and have been successfully implemented in various sectors such as construction and commercial properties. Quensus prioritizes data security and privacy. It also provides a wide range of additional services including remote commissioning, installation assistance, consultation on consumption data, and training.
Platform
Task
Features
• real-time insights
• data analysis
• remote monitoring
• automatic shutoff
• leak detection
• alert notifications
• water shutoff
• water management
FAQs
Which countries is this available in?
FlowReporter and LeakNet are designed with global accessibility at their core. Universal Power: The 12V DC power source is globally recognized, allowing you to plug in and operate the system directly from any standard power outlet worldwide. Cloud-Based Systems: Access real-time data and manage your water from anywhere with an internet connection. Remote Commissioning: Our expert team can remotely configure and calibrate your system, ensuring optimal performance regardless of your location. Fitting-Agnostic Design: Our leak detection technology is compatible with a wide variety of pipe materials and sizes.
What is your returns policy?
You can see our returns policy at Quensus.com/delivery
What warranty is included?
Quensus warrants the WiFi Base to be free from defects in materials and workmanship under normal use during the period of time that FlowReporter is subscribed to (up to a maximum of 3 years). During this period, if a defect arises, we will either repair or replace the WiFi Base. Failures due to WiFi signal or power problems which are the customer’s responsibility are not considered faults. Fittings which are plumbed in are covered by an OEM warranty which covers defects in materials and workmanship under normal use. This warranty lasts 12 months from sale of the units.
Where do the Splash Sensors get installed?
Splash Sensors should be placed only where waste water may be an issue - if someone has a shower as normal, but the plug seal has failed, the mains system will not pick this up. The most common areas are under shower trays because most other areas will be visibly wet and should be caught by eye, but places such as under the washing machine, under tanks, under sinks would offer additional peace of mind. Every Splash Sensor should be within 20m of a Splash Gateway. The Splash Gateway just needs a standard ethernet cable connection to provide power and internet.
What are the alternative network connectivity options?
There is no physical network connection, WiFi is always used. If for some reason the available WiFi is unsuitable, there are 2 options: Use a WiFi access point or router plugged into a physical port on the user's network which would transmit its own WiFi and only be used by LeakNet. Use a cellular hotspot (gateway) which would allow LeakNet to use a mobile network for internet connectivity (no connection to user's network). However, these would incur additional monthly costs for data, stipulated by the mobile network operator.
What if I have a weak WiFi?
If you have weak WiFi signal which consistently drops, there are several options to correct the situation: Reduce the distance between the Base unit and WiFi router, either by moving the Base unit (and extending connection cables up to 10m) or by moving the WiFi router. Make sure there is some room around the Base unit. It should be at least 30cm away from metal objects and other electronics. Add a WiFi booster somewhere in the middle of the Base unit and WiFi router. Add a WiFi router nearby (by plugging into the building’s physical network) which would transmit its own WiFi and only be used by LeakNet. Add a 3G hotspot nearby which will connect over the cellular network using a SIM card. For the last 3 points, get in touch! We can either supply or give you recommendations on the equipment to use.
Does the system come with a backup battery?
It is highly unlikely that you would have a power outage and then a burst pipe during the outage. We usually find that a power outage might occur after a bad leak as water reaches the electrics, so by shutting the water off before this happens, we mitigate this risk. However, for those who do not want to take this risk, we can provide an optional rechargeable battery which will provide power to the unit for at least 24 hours after power failure.
Do you supply installation and/or fittings?
We do not usually supply installation and/or fittings unless they have been requested. We have an installer network to call upon, but it is up to the individual to determine the best fitting for each scenario. Fittings for common installations are easily (and cheaply) bought from B&Q, Screwfix, Plumbfix, PTS, Toolstation etc. Examples of fittings are 3/4 inch to 15mm push fit, or 1” to 22mm compression, or 1” to 28mm press fit.
Can I use my own meter and valve?
You're welcome to use your own meters and valves, but our components are specifically designed to optimise leak detection and offer several advantages: Valves: Our motorised valves offer significant advantages: Power Saving, Water Hammer Prevention, Pressure Loss Reduction, Feedback Mechanism. Meters: Our meters are engineered for superior sensitivity. They have a low pulse weight (under 0.5 liters per pulse) and a low starting flow rate, which means they detect leaks faster than typical water meters.
What size valve is best for leak detection?
Our system can accommodate meters and valves up to 8 inches in size. However, for optimal leak detection, we recommend flow sensors in the ¾-inch to 1.25-inch range. Higher Resolution, Faster Response Time. While larger meters can still monitor overall water loss, they may be less effective at pinpointing specific leaks, especially in areas with high and variable water consumption.
How does the water shutoff valve work?
The water shutoff valve can be opened and closed in a few ways: Online, Manual buttons, Physical override.
Can the system be used for water bills?
While all of our flow meters are highly accurate and perfect for leak detection and tracking water usage within your property, only MID-approved meters can be used for official billing purposes. Our meters above 1.5" are already MID-approved and designed for billing. For smaller pipe sizes, we typically recommend our highly accurate flow sensors, but we can easily substitute MID-approved meters if billing is a requirement.
What is the minimum leak level flow rate?
Our leak detection sensitivity varies depending on pipe size: Up to 4 inches: Minimum detectable flow rate is approximately 0.5 litres per minute (equivalent to a dribbling tap). Above 4 inches: Minimum detectable flow rate is around 3 litres per minute due to the larger pipe diameter. There is the ability for "drip detection" in the software which makes the alerts much more sensitive to minuscule events but should not be relied upon as it takes much longer to detect because of the tiny volumes.
Are there ongoing charges?
Yes, there is a subscription charge to access the FlowReporter premium features. While the basic functionalities of automatic shut-off, leak alerts, and remote valve control are available without a subscription, the premium features are designed to offer a more comprehensive and proactive approach to water management.
How do you handle device data, and where is it stored?
Your data's security and privacy are our top priorities. We use a multi-layered approach to protect your information: Local Storage, Secure Cloud Backup, Encryption and Anonymization, Robust Network Security. As the data controller, we strictly adhere to GDPR regulations. You own your data, and we'll never sell it.
Pricing Plans
Premium
Unknown Price• Enhanced Leak Detection and Prevention
• Advanced Data Analysis and Reporting
• Additional Support and Services
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