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Orbiit

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About

Orbiit is an AI-powered matchmaking platform designed to facilitate curated 1:1 and small-group conversations within communities. It helps drive activation, retention, and referrals by connecting members based on interests and challenges. Orbiit's AI matching engine uses customizable criteria to ensure relevant and personal connections, automating invites, scheduling, and reminders. It supports various use cases, including member networking, customer communities, and demand generation. It is ideal for communities ranging from 500 to 500,000 people.

Platform
Web
Keywords
demand generationcommunity engagementai matchmakingcustomer communitiesmember networking
Task
matchmaking members

Features

ai-powered matchmaking

customizable matching criteria

demand generation tools

customer communities

member networking

automated invites and scheduling

1:1 and small-group conversations

curated connections

FAQs

How do you define an audience?

An audience is a group of people who are getting matched in a particular engagement. For example, your entire community or company can be a single audience, or you can segment participants into multiple audiences by criteria such as function, seniority or interest. Depending on your chosen plan, you can have multiple audiences, set different cadences, and determine rule sets for interactions. For example, a VC fund could have a ‘Heads of Product’ audience and match them on product-related topics, while also connecting the entire portfolio on universal topics of interest.

What is the minimum number of people you can form an audience with?

Orbiit saves hours of tedious manual work for community managers looking to connect groups of as few as 100 people. However, the bigger the audience, the more curated the matching.

How does the matching process work?

Once you set the cadence of the engagement, e.g. weekly or monthly virtual chats, the participants who opt in fill in a brief form that informs our matching algorithm. We match participants based on criteria proven to facilitate strong matches, such as years of experience, function, geography, calendar availability and more.

Can I customize the matching criteria?

Depending on your chosen plan, you may be able to customize the matching criteria and add or remove certain filters.

Can I preview the matches and change the matches before they go out?

Your matching criteria and our algorithm strength eliminate the need for additional time spent on checking matches. We have an average NPS score of 80 across all our engagements to date.

What is the end-user experience? Do they need to create an account?

We understand that platform fatigue is real and your community members are strapped for time, so we purposely chose to steer clear of any logins or cumbersome user profile creation steps. All communication lands directly in their inbox, where they can opt in to an engagement or provide feedback with just a few clicks. The only person with a profile and login details is the community manager — or admin — who sets the engagement and reviews the data.

What is the minimum contract length?

All Orbiit contracts are annual.

Why is the matching topic based?

We believe that every conversation has the potential to be life-changing when there is commonality of purpose between participants. We also understand that your community is looking for targeted, meaningful interactions. Giving members the opportunity to opt into topics of interest increases satisfaction and participation.

Do you come up with the topics, or do I have to?

We provide an extensive library of topics, which include suggested icebreakers and talking points. The library is continuously updated, reflecting the most desirable and trending topics across all audiences. In addition, you also have the flexibility to create and customize a topic with the experience of our dedicated client services team.

What is the difference between Orbiit and other online connection platforms?

Orbiit is the only platform offering curated connections at scale. Unlike platforms that follow a ‘chat roulette’ model, each Orbiit match ensures a meaningful conversation, strengthened by commonality in topic and profile (such as years of experience, company stage, etc). Orbiit was built with the community manager’s needs in mind. This means you have access to features that enable control of engagements and extraction of valuable feedback, ensuring that the admin’s experience is as smooth as the participant’s. Finally, we cater to communities of all sizes, activating groups with as few as 100 people and as many as a few thousand.

Pricing Plans

Essential
Unknown Price

Up to 5,000 member invites per round

Customize up to 4 matching rules

Personalized logo placement and custom colors

Match data and insight dashboard

Pro
Unknown Price

All Essential features

Up to 10,000 member invites per round

Customizable member feedback forms and downloads

Quarterly customer success strategy sessions

Premium
Unknown Price

All Pro features

Both 1:1 and group matching

Unlimited custom matching rules

Customized email address for engagements

Additional white-labeling

Dedicated customer support manager

Custom
Unknown Price

Customization options

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