MetaDialog
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About
MetaDialog provides AI conversation tools to improve business, automating customer support and integrating generative AI into business processes. They offer SMB and Enterprise AI Support Platforms, as well as custom LLMs. Their platform allows you to connect data from different sources, including APIs, websites, databases, CRMs. It ensures maximum data privacy with all solutions GDPR-compliant. The models are trained to follow guidelines and ensure compliance with internal company policy. Cases studies show significant improvements in customer support efficiency and satisfaction.
Platform
Features
• data privacy
• integrations
• customer support automation
• customer engagement
• custom language models
• customization
• accuracy
• compliance
FAQs
How does MetaDialog reply when it doesn’t know the answer?
We have an internal confidence score to determine where the system should and should not answer the question. When MetaDialog doesn’t know the answer, it escalates the question to a human agent.
How does MetaDialog handle sensitive topics (i.e., subscription cancellation requests)?
MetaDialog is a flexible system that can be tailored to your business process. We can configure the system to always redirect sensitive topics or to answer such questions with predefined, templated replies.
Can it answer “where is my order” questions?
The short answer is “yes”! MetaDialog can connect to databases and third-party APIs in real time, which enables the system to get your order information from the database, and the relevant shipment tracking information from the delivery companies.
What types of data can MetaDialog be trained on?
Any data is compatible, provided it is text form. We can use links to your help or FAQs page and scan all the nested links automatically. We can upload PDFs, DOCs, CSVs, XMLs, the history of previous conversations, connect APIs or databases, and so on.
My help center is constantly being updated.. How do I add new or updated data?
Our platform allows you to upload the data yourself. However, we can help you update the knowledge base by scheduling rescanning and retraining automatically.
How does MetaDialog integrate into our customer support software?
There is no need to change anything on your end. MetaDialog can connect easily via API to your Intercom, Zendesk, Livechat or any other support software. It also works with social media, so we can reply to Facebook, Twitter, or Instagram comments and DMs.
Can it answer social media comments and direct messages?
Yes!
If we see that an answer needs to be corrected, what should we do?
Our platform allows you to mark incorrect answers and point out the correct data source. Usually, 1-2 corrections are sufficient for the system to pick up the right answer. Our integration team will also help you to fix bugs whenever they occur.
We have a specific flow. Can we adjust the bot to our business processes?
MetaDialog is a flexible system that can be tailored to match your process. Some flows may require a bit of custom development on our end; for instance, in order to execute the “always escalate questions from VIP customers” rule, we need to somehow receive this data.
How does the system go live? And how do we ensure that our customers will be happy with the replies?
When the bot and the integration are ready, it’s usually a good idea to roll them out gradually, starting with 10-15% of inquiries, fixing any bugs, and filling the gaps in the data sources.
You charge per API request. What is a “request”?
A request is a pair of a question and an answer. An average inquiry may consist of 3-4 message exchanges between a user and an agent (so-called “conversation depth”). We don’t charge for questions where MetaDialog doesn’t know the answer.
Do you charge a setup fee?
No, we don’t charge a setup fee, provided there are no complex custom flows.
Where are your servers located?
We have servers in the EU and the US, and we can store your data depending on your location preferences.
How do you comply with GDPR requirements?
Legally speaking, we sign a Data Processing Agreement (DPA), while on the tech side, we comply with all the rules required by GDPR regulations.
How will you handle our customers’ personal information?
All conversations are stored securely on our servers in separate customer silos. However, we can add an additional layer of privacy by erasing all the conversations from our servers, or setting up a special so-called “AI redactor” module that will remove all personal information from the conversation texts.
Pricing Plans
ScaleUP
$299.00 / monthly• 3 bots
• 500 internal training dialogues
• Infinite number training documents and pages
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
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