Knowmax
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About
Knowmax is an AI-guided knowledge management platform that empowers customer experience (CX) teams to provide mistake-proof services across various touchpoints utilizing actionable knowledge. It offers tools to unify knowledge, create visual guides, and improve agent training. Knowmax serves multiple industries including telecom, banking, healthcare, and e-commerce. It features tools like decision trees and visual guides to simplify customer service processes, while also offering a comprehensive self-service knowledge base. Customers benefit from a range of solutions that enhance service delivery and optimize agent onboarding. With robust APIs, Knowmax integrates seamlessly with existing tools, ensuring a smooth transition and enhanced knowledge delivery.
Platform
Features
• knowledge management
• learning management
• visual guides
• decision trees
• ai data migration engine
• omnichannel self-support
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