Interactions Platform
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About
The Interactions Platform is an AI-driven solution designed to enhance customer experience (CX) by automating interactions and providing brands with innovative tools to engage their customers effectively. It integrates Generative AI and Conversational AI while maintaining a human touch, ensuring seamless end-to-end automation. The platform achieves impressive metrics, including over 90% of inquiries resolved through self-service and more than $300 million saved annually for clients. It supports multiple languages and has a significant number of patents, showcasing its innovation in the CX space. The platform also emphasizes integration flexibility with major technology vendors for future scalability.
Platform
Features
• multi-language support
• conversational ai
• generative ai
• end-to-end cx automation
• professional services for experience delivery
• integration with major technology vendors
• shared success pricing model
• high self-service resolution rate
• human intelligence integration
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