ICOM AI
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About
ICOM AI is a conversational AI platform designed to enhance lead management and customer engagement in the automotive industry. It leverages AI-powered SMS conversations, ChatGPT integration, and trained models to automate appointment setting, re-engagement, and follow-up. ICOM AI integrates with major automotive CRMs like VinSolutions, Elead, and DealerSocket, providing insights and notifications within the existing CRM workflow. The platform offers various solutions, including inbound and outbound campaigns, service-to-sales, and virtual buying centers. ICOM AI aims to improve customer experience, reduce lead management costs, and boost closing rates.
Platform
Task
Features
• chatgpt integration
• trained ai models
• customized sms conversations
• automated buying process
• service-to-sale
• re-engagement
FAQs
Do I have to log into another portal?
ICOM AI does have a dealer portal and app with KPI metrics, conversations, and notifications. Our integration ensures all conversations automatically attach to the customer profile within your CRM, so you and your staff can see the entire conversation without having to log in to the desktop portal.
What other dealers in my area use ICOM AI (formerly known as Konect.ai?)
We have over 100+ dealers nationally that are using ICOM AI (formerly Konect.ai.)
Does ICOM AI (formerly Konect.ai) complete tasks?
No. We don't complete CRM workflow tasks.
Is it all AI or is someone else messaging them, like a call center?
ICOM AI (formerly Konect.ai) provides full AI conversations based on sentiment detection.
Does this stop the clock for leads?
No. We don’t stop the OEM Response Time Clock.
What does ICOM AI (formerly Konect.ai) look like inside my CRM?
We have examples of this on our [Integrations](/integrations) page.
What does integrating with DealerSocket, Elead, VinSolutions, or a similar CRM mean for me?
It means we can ensure proper lead assignment, push all messaging to the active customer record, and start/stop our conversations based on a connection from your team.
Does this integrate with my CRM?
Yes, we have full integrations with [VinSolutions](/vinsolutions), [DealerSocket](/dealersocket), and [Elead ](/elead)CRMs.
How does ChatGPT conversations engage the guest?
Our ChatGPT integration helps answer questions that might not be readily available from an inventory feed and helps provide guests with the answers they need.
Will ICOM AI (formerly Konect.ai) start texting again after a certain amount of time, even if contact has been made?
We will re-engage if there hasn't been attempted contact in the CRM for the number of days set by a dealership.
How does ICOM AI (formerly Konect.ai) know when to stop texting a customer?
We stop when contact has been made in your CRM or when an appointment is set.
How long will ICOM AI (formerly Konect.ai) follow up?
ICOM AI (formerly Konect.ai) will follow up until we have made an appointment or until the customer has been marked contacted in your CRM.
How does it work?
At ICOM AI lead engagement works by leveraging artificial intelligence algorithms to analyze and interpret user data, enabling personalized and proactive interactions that drive meaningful engagement and enhance customer experiences.
Does your AI stop when I engage it?
Yes, not only would it stop engaging when you jump into the conversation, it also starts and stops based on your CRM timeline and status.
Where are ICOM AI models developed?
They are developed in Vancouver, British Colombia.
Pricing Plans
Outbound Only
USD949.00 / per month• Recording
• Insights
• Media
• Call Trigger
• Call Forwarding
• Click to Call
• 5,000 outbound contacts per month
• Access to ICOM portal and app
• 24/7 multilingual SMS
• 100% AI follow-up and re-engagement
Full Package 6-month plan
USD1799.00 / per 6 months• Includes all inbound lead sources
• 5,000 outbound contacts per month
• Automated outreach
• Recording
• Insights
• Media
• Call Trigger
• Call Forwarding
• Click to Call
Full Package 12-month plan
USD1499.00 / per year• Includes everything from our 6 month plan
• Discount applied for a longer commitment
• Recording
• Insights
• Media
• Call Trigger
• Call Forwarding
• Click to Call
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
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